topic Re: I need to talk to a Human in Mobile Data

I need to talk to a Human

PaulWBaker — Wed, 14 Aug 2024 18:45:52 GMT

I have been trying to call EE all day but just get tossed around the website. How do I get to talk to someone please.

Re: I need to talk to a Human

Northerner — Wed, 14 Aug 2024 18:50:01 GMT

Hi @PaulWBaker

Call 150 from your EE mobile.

Thanks

Re: I need to talk to a Human

BritBoy67 — Sat, 19 Apr 2025 11:01:04 GMT

What if your abroad? None of these numbers work.

Re: I need to talk to a Human

Ali_A — Sat, 19 Apr 2025 13:18:56 GMT

@BritBoy67

You can find the number to use to call Customer Service from abroad on our Contact Us from Abroad | EE page.

Ali

Re: I need to talk to a Human

Ianh-b — Thu, 01 May 2025 13:34:14 GMT

EE's "Customer Service" (probably an infringement of the Trades Description Act to call it service) has fallen to BT levels. It is impossible to get any simple answers

Re: I need to talk to a Human

Lphardy — Wed, 28 May 2025 08:10:34 GMT

me too it is so frustrating. I just need to speak to a human being

Re: I need to talk to a Human

Michael_D — Wed, 28 May 2025 10:26:29 GMT

Hi @Lphardy

Thanks for coming to the community.

You have a couple of ways to get in touch with our guides when you call. If you select option 1, you'll be directed to a text with our visual IVR, and you choose the option for you. Alternatively, if you select option 2, you can get to our voice IVR, where you will hear the options.

You'll just need to choose the option that best fits your query and you'll be routed to the right place.

Michael

Re: I need to talk to a Human

Lphardy — Wed, 28 May 2025 10:28:03 GMT

Thank you

Re: I need to talk to a Human

RobIves — Wed, 10 Sep 2025 09:20:01 GMT

It is impossible to talk to a human ! When my contract is up I'm moved supplier

Re: I need to talk to a Human

Peter_W — Wed, 10 Sep 2025 11:45:25 GMT

Welcome to the Community @RobIves.

Have you had a chance to look at the solutioned post above from @Michael_D?

This should give you a good idea on how to find the option to speak with someone via our phone system.

Don't forget that if it's a mobile billing query you have here, you can also connect with a member of our messaging team in the help section of the EE app.

Peter