topic Re: Data usage in Mobile Data

Data usage

MarcinT — Thu, 04 Sep 2025 12:48:22 GMT

Hi I have unlimited data in my plan but usage history shows i'm out of allowance ?

Can someone explain me what heppend ?

Re: Data usage

XRaySpeX — Thu, 04 Sep 2025 13:27:58 GMT

Are you on PAYG?

Re: Data usage

MarcinT — Thu, 04 Sep 2025 13:52:11 GMT

no pay monthly

Re: Data usage

Peter_W — Thu, 04 Sep 2025 15:21:47 GMT

Hey there @MarcinT 😊

Welcome back to the Community!

I believe what you're seeing here is your giftable allowance.

All unlimited data customers can gift up to 100GB of data a month to the other numbers on their account, if they have them, so this amount would show here.

Peter

Re: Data usage

MarcinT — Thu, 04 Sep 2025 16:48:57 GMT

What about 6.56Gb left and 0Gb left ?

Re: Data usage

Gareth43 — Thu, 04 Sep 2025 17:49:12 GMT

They also on my sim only contract and I have unlimited data also. Sometimes when you upgrade or update you’re plan and get a new contract they add extra GB onto you’re account, for instance last time I upgraded they gave me an extra 8GB add on monthly so that’s what they are, it’s just stating that you have so much left of the extra add on you got.

Re: Data usage

Alex_H — Thu, 04 Sep 2025 17:56:00 GMT

@MarcinT At the moment that is a part of how an unlimited allowance is shown in the usage section. With the one 100Gb giftable base and one 0B allowance showing as stacked, then the actual active allowance being used, it is the exact same on my unlimited plan but it nothing to worry about.

Rest assured on an unlimited data plan your data allowance is unlimited and you cannot run out. The active data allowance in this section when on an unlimited plan, the 6.56GB in this case is tracking how much has been used so far this month.

Alex