topic Re: Unsupported Protocol in Mobile Data

Unsupported Protocol

Archivist — Fri, 15 Aug 2025 12:03:28 GMT

Hi all,

Just moved to EE from BT Mobile. I use one site a lot, which the Camra site (Camra.org.uk and whatpub.com) to score my real ales and check out nearby pubs. All of a sudden, when fine under BT, it is blocked with EE due to this unsupported protocols. If I log in to wifi, it the pages up perfectly fine. It is doing my head in, as I use the page a lot - any ideas on how to resolve this?

Many thanks

Re: Unsupported Protocol

XRaySpeX — Fri, 15 Aug 2025 12:24:36 GMT

What do you mean by "unsupported protocols"? What is the actual msg?

WhatPub will be shut down from 25 August 2025

Re: Unsupported Protocol

Archivist — Fri, 15 Aug 2025 13:42:22 GMT

Hi XRaySpex...

It says: 'This site can't provide a secure connection. Camra.org.uk uses an unsupported protocol.

Cheers!

Re: Unsupported Protocol

XRaySpeX — Fri, 15 Aug 2025 13:46:44 GMT

Try another browser.

Re: Unsupported Protocol

rkelly1 — Fri, 15 Aug 2025 13:55:13 GMT

If trying another browser doesn't work, you may have content lock enabled. I have a friend with a beer shop and he couldn't access his site with the content lock on quite recently.

Re: Unsupported Protocol

Ripper88 — Fri, 22 Aug 2025 16:17:04 GMT

This is only an issue using EE. And it's a major problem that has only cropped up recently. Any other wi-fi works fine. It's very frustrating.

Re: Unsupported Protocol

rich01625 — Fri, 22 Aug 2025 17:50:33 GMT

Well,

I'm at home on my android tablet, chrome browser; using the ee wifi(used to be bt but it got changed to ee a few months ago).

I tried to open a CAMRA page and got the "Camra.org.uk uses an unsupported protocol" message.

The mobile signal here is almost nonexistent. On my phone I turned off the mobile connection and turned on the wifi and hotspot.

Connected the tablet to the hotspot and the CAMRA page opened with no warning message.

Re: Unsupported Protocol

rkelly1 — Fri, 22 Aug 2025 18:15:47 GMT

Apologies for the misunderstanding. I thought you were referring to mobile data. It won't be due to content lock, that being the case.

I'm on EE for mobile and Wi-Fi and can access it via both so it's definitely not being blocked as a whole.

Re: Unsupported Protocol

bristolian — Fri, 22 Aug 2025 20:30:15 GMT

I can load both of these sites over an EE-mobile data connection.

Re: Unsupported Protocol

Penelope25 — Sat, 23 Aug 2025 07:43:25 GMT

I am having exactly the same issue … i usually have a book mark for the site but I’ve just deleted it just in case that could work.
in a way pleased it’s not just me!

Re: Unsupported Protocol

Penelope25 — Sat, 23 Aug 2025 07:44:17 GMT

Do you know where the content lock would be to unlock it?

Re: Unsupported Protocol

rkelly1 — Sat, 23 Aug 2025 09:30:20 GMT

Content lock would be for Mobile rather than Wifi.

Wifi has something similar called parental control

Using parental controls on EE | Broadband Help | EE

I would also suggest traying to access another site which would be age restricted (ie a gambling site) to see if you have the same issue. If you are able to access other age restricted sites, it would rule out parental control

Re: Unsupported Protocol

XRaySpeX — Sat, 23 Aug 2025 12:24:03 GMT

Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Unsupported Protocol

Penelope25 — Fri, 29 Aug 2025 16:20:54 GMT

Looks like I’ve sorted my issue with getting onto the camra website … I couldn’t get on to Green king today to order lunch with the exact same problem (and just with the ann summers website).

my account had a parental setting for teenagers… I’ve upped it to adults and now all fine!

I can now order in the pub and get onto the camra website!

Re: Unsupported Protocol

Peter_W — Fri, 29 Aug 2025 17:43:46 GMT

Thanks for coming back to let us know that switching your content lock managed to sort this out @Penelope25.

Have a great weekend 😊

Peter

Re: Unsupported Protocol

Penelope25 — Fri, 29 Aug 2025 20:12:50 GMT

I assuming there has been an update recently that changed the setting as I had no issues until a few weeks ago.
it’s amazing now!

Re: Unsupported Protocol

rkelly1 — Fri, 29 Aug 2025 20:19:21 GMT

The timing of it seems to coincide with the online safety act coming in, having spoken to a few people with the same issue with alcohol related sites.

Re: Unsupported Protocol

Leanne_T — Sat, 30 Aug 2025 08:11:30 GMT

Morning @Penelope25

Glad this is working for you now after changing the content lock settings 🙂

Our About the Online Safety Act and age verification page has more information on the Online Safety Act @rkelly1 has mentioned.

Have a great weekend.

Leanne.