topic Re: Shouldn’t I be able to use data when also on a call? in Mobile Data

Shouldn’t I be able to use data when also on a call?

Mrsjessop — Mon, 18 Aug 2025 11:42:22 GMT

I’m pretty sure that I could previously be on a call and also access data services at the same time, but for the last couple of weeks I’ve been unable to, and now I’m wondering if its all in my head that I previously could lol. It’s frustrating as I need to be able to look things up whilst chatting to people.

Using an iPhone 16 Pro on the latest iOS 18.6.

Re: Shouldn’t I be able to use data when also on a call?

bristolian — Mon, 18 Aug 2025 11:50:47 GMT

4G-calling (VoLTE) & 5GSA-calling (VoNR) support mobile data whilst on a call.

2G doesn't. The older narrow-band voice codecs are another clue of 2G, compared with wide-band HD voice of 4G & 5G

Re: Shouldn’t I be able to use data when also on a call?

Leanne_T — Mon, 18 Aug 2025 14:25:11 GMT

Hi there @Mrsjessop

Thanks for coming to the community 🙂

Do you get an error message when trying to access data when on a call? Can you access data once the call has ended?

Also, is this happening in multiple locations?

Leanne 🙂

Re: Shouldn’t I be able to use data when also on a call?

Mrsjessop — Mon, 18 Aug 2025 15:48:33 GMT

I'm not going mad then - I did used to be able to lol Thank you for your response.

Re: Shouldn’t I be able to use data when also on a call?

Mrsjessop — Mon, 18 Aug 2025 15:50:20 GMT

I get a message to say that cellular data is not available during a call. Coincidentally, shortly after posting my message I received an update to my phone with fresh carrier settings (if prompted by my post here then I'm impressed that's an added automation!). I will test it out over the next few calls and post again if it's still an issue, and if so where location-wise it's happening (as per your question)

Re: Shouldn’t I be able to use data when also on a call?

Leanne_T — Tue, 19 Aug 2025 10:15:44 GMT

Hi @Mrsjessop

Thanks for the reply 🙂

I can't take the credit for the update, but I hope this works for you and please do let us know how you get on 🙂

Leanne.

Re: Shouldn’t I be able to use data when also on a call?

NLayton — Tue, 02 Sep 2025 20:37:02 GMT

Did the update work as I’ve got exactly the same issue and not had any update pushed yet?

Re: Shouldn’t I be able to use data when also on a call?

Mrsjessop — Wed, 03 Sep 2025 00:40:35 GMT

It appears to have done, although I haven’t tested it perhaps as much as I should because I’ve been driving on the majority of my recent journeys when making calls (to test whether it’s a locational issue). Have you recently used an e-sim on holiday? That’s the only thing that I could out it down to as the cause, if that’s changed my carrier settings. Perhaps try this and see if either that, or contacting EE customer services to ask them to send through refreshed carrier settings, does the trick. https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings