topic Re: SSL issues when using EE cellular data in Mobile Data

SSL issues when using EE cellular data

Isildore — Sat, 09 Aug 2025 14:27:51 GMT

I've noticed in the last two weeks that I can't access certain apps like ChatGPT and Snapchat because it's flagging up that the server is using the wrong SSL certificate.

It works perfectly via WiFi and if I use a VPN on cellular, it works fine also. I have restarted my phone twice and it's not made any difference. My handset is the Sony Xperia 1V but there was no software update prior to the issues and other networks aren't having this issue.

Thanks

Re: SSL issues when using EE cellular data

Northerner — Sat, 09 Aug 2025 14:55:23 GMT

Hi @Isildore

Have you tried a different browser.

Thanks

Re: SSL issues when using EE cellular data

Isildore — Sun, 10 Aug 2025 18:08:58 GMT

With ChatGPT, it is the same either in Firefox or Edge as well as the app. Snapchat was just the app.

Re: SSL issues when using EE cellular data

Leanne_T — Mon, 11 Aug 2025 08:29:23 GMT

Thanks for coming to the community @Isildore

Are you able to try the SIM card in another device to see if you can access the apps without getting this message?

This will help us to know what could be causing this for you 🙂

Leanne.