topic Re: Parental Controls - Unintended Blocked Website in Mobile Data

Parental Controls - Unintended Blocked Website

fredbeast — Wed, 30 Jul 2025 10:01:01 GMT

Hi EE,

I'm writing to flag what I believe is an unintended website block caused by parental controls.

The site in question is: https://app.chickenru.sh
It's a location-based team scavenger hunt game used for corporate team-building and other events, and contains no adult or inappropriate content.

When attempting to access it on EE's mobile data (or via networks that use EE's filtering like Utility Warehouse), it’s blocked unless parental controls are turned off. I've confirmed this on multiple devices and accounts.

Can this be reviewed and reclassified so that it's accessible without requiring 18+ content permissions?

Happy to provide more information or context if needed.

Thanks!

Fred

Re: Parental Controls - Unintended Blocked Website

Peter_W — Wed, 30 Jul 2025 13:08:04 GMT

Hi @fredbeast.

Welcome to the EE Community, and thanks for flagging this too.

I can definitely get this highlighted to the relevant team for you.

Just to be sure do you know if broadband users are also being affected, or does it only seem to be EE mobile connections?

Peter

Re: Parental Controls - Unintended Blocked Website

fredbeast — Wed, 30 Jul 2025 13:14:41 GMT

Hi @Peter_W

Thanks so much for the quick reply!

I am unsure on Broadband users honestly, I haven't been able to find someone to test it - so only confirmed on EE mobile connections for now.

Some users have reported that it may have been parental controls, but in my testing when visiting the URL it just fails to load and gives a browser error.

On iOS:

-> Safari: Safari couldn't open the page because the server stopped responding.
-> Chrome: This site can't provide a secure connection. ERR_SSL_VERSION_OR_CIPHER_MISMATCH

The common theme is it's EE network devices on mobile data & is resolved by turning off their parental controls.

Many thanks,

Fred

Re: Parental Controls - Unintended Blocked Website

Peter_W — Wed, 30 Jul 2025 13:27:33 GMT

Thanks @fredbeast.

I'll get this reported for you now, and once I get an update, or if I need any further details, I'll let you know 😊

Peter

Re: Parental Controls - Unintended Blocked Website

malayeka — Wed, 06 Aug 2025 15:47:43 GMT

This is also happening with me but when I tried accessing a store website, not sure why

Re: Parental Controls - Unintended Blocked Website

Rach_H — Wed, 06 Aug 2025 17:54:19 GMT

Hi @malayeka,

Welcome to the Community!

I'm sorry to hear you're having trouble with this. Could you let me know which website you're having trouble accessing?

Rach