topic Re: Mobile Data suddenly all gone, App not working and neither is website in Mobile Data

Mobile Data suddenly all gone, App not working and neither is website

DMaple — Fri, 01 Aug 2025 16:34:47 GMT

Both myself and son got a warning we had used all our data today, which rarely happens this time of the month.

Also I would gift data from a third phone on the account but the app and the website both are not working today.

I can login but the "manage" option is offline. Any idea when it might be fixed?

Re: Mobile Data suddenly all gone, App not working and neither is website

Katie_B — Fri, 01 Aug 2025 17:24:18 GMT

Hello @DMaple.

Welcome to the community.

Do you get the same error on both the app and the website?

I have checked and can access my app OK.

Speak soon,

Katie

Re: Mobile Data suddenly all gone, App not working and neither is website

DMaple — Fri, 01 Aug 2025 17:38:06 GMT

It just loops round to ask me to login again.

Re: Mobile Data suddenly all gone, App not working and neither is website

DMaple — Fri, 01 Aug 2025 17:43:52 GMT

this is from the app

Re: Mobile Data suddenly all gone, App not working and neither is website

Katie_B — Fri, 01 Aug 2025 18:01:45 GMT

Thanks for getting back to me @DMaple.

I would recommend reporting this to technical care.

The team can be contacted by calling 150 from your EE handset.

Katei

Re: Mobile Data suddenly all gone, App not working and neither is website

DMaple — Sat, 02 Aug 2025 19:56:04 GMT

Still no solution on the website or App, but 150 were at least able to help spreading (gifting) data between numbers.

Re: Mobile Data suddenly all gone, App not working and neither is website

Michael_D — Sun, 03 Aug 2025 07:41:04 GMT

I'm glad to hear the team were able to gift the data for you @DMaple.

Did they have a look at what was happening with the app for you?

Have you tried to delete the app and install it again to see if that helps?

Michael

Re: Mobile Data suddenly all gone, App not working and neither is website

DMaple — Sun, 03 Aug 2025 08:53:29 GMT

Yes I have tried deleting the app. But no they didn’t look into or suggest a solution for the website or app not working

Sent from my iPhone

Re: Mobile Data suddenly all gone, App not working and neither is website

Michael_D — Sun, 03 Aug 2025 08:56:09 GMT

It may be worth speaking to them again @DMaple.

If the app and website isn't letting you in, and you've tried deleting and reinstalling, it would point to it being something in the background or on your account.

They'll be able to run a diagnostic and if they cannot get it working, raise a fault ticket for investigation.

Michael