topic Re: Pages not loading in Mobile Data

Pages not loading

Janey1965 — Sun, 27 Jul 2025 20:48:48 GMT

Hi. I wonder if someone can help with a problem I have regarding mobile data use.

My phone shows 4g or 5g but the data connection is basically rubbish. It seems to load but then I am unable to do anything more - if I try and view pages on any site it does nothing. This is very frustrating as I spend quite a bit of time in an area with no or very limited WiFi. It happens at my home address too but that isn't such an issue due to having WiFi.

I did contact EE a while ago regarding this and a reason given was high usage. Surely if it's high usage it would be intermittent and not happen everywhere?

Any solutions would be appreciated. I have already tried the switch on and off, aeroplane mode, resetting network etc with no success.

Re: Pages not loading

bristolian — Sun, 27 Jul 2025 21:27:55 GMT

Without knowing the specifics of where this is, answers are necessarily speculative.

If a single phone has problems with data speeds across multiple locations, it would tend towards a device issue. If the problem is more location-specific, it tends towards a network-issue. Data speeds are broadly dictated by the amount of capacity available divided by the volume of users sharing a piece-of-the-pie, so to speak.

Usage levels can indeed vary, and thus symptoms of high usage can vary. It may also be worthwhile checking your phone doesn't have any background processes or apps running - if data speeds are limited, it only takes an update or two running invisibly, to slow the speed down for other apps.

Re: Pages not loading

Janey1965 — Tue, 29 Jul 2025 09:39:38 GMT

Many thanks for your reply.

The issue happens in the two main areas I use the phone one of which I am unable to use WiFi so it's very annoying. The other is my home area which again is annoying if I'm not actually in my home and can use WiFi. If the reason is high usage then surely I am paying for something I am not actually receiving and am paying for others to use the network?

My phone has been checked and all is fine with it - the issue also occurred with different phones.

I was previously with EE and had the same issue but was assured I would not have it now.

Re: Pages not loading

Leanne_T — Tue, 29 Jul 2025 14:35:20 GMT

Hi there @Janey1965

Thanks for coming to the community.

When you changed phone, did you also receive a new SIM card? Have you been in touch with our tech guides to investigate what could be causing this for you?

Speak soon 🙂

Leanne.

Re: Pages not loading

Janey1965 — Tue, 29 Jul 2025 15:55:30 GMT

Thank you for your reply.

I don't think I had a new sim this time but I know last time I was with EE I tried lots of different things, including new sim, as instructed by the tech team and nothing solved the problem.

Re: Pages not loading

Rach_H — Wed, 30 Jul 2025 07:27:07 GMT

If you've tried what the team has suggested @Janey1965, and still had no luck, I'd recommend giving them another call, so they can look further into this.

Rach