topic Re: Re: URGENT: EE Content Control: Whitelist our website domain in Mobile Data

Re: URGENT: EE Content Control: Whitelist our website domain

scott_airpay — Tue, 15 Jul 2025 14:57:42 GMT

We are having the exact same issue!

Our company AirPay (www.air-pay.co.uk) is also being blocked by your filters. We operate a payment solution for taxi journeys in the uk and soon europe to the largest fleets in the industry. We offer the seamless payment for journeys by sending payment links over sms but EE have started blocking the url and its causing lots of issues and complaints.

The url the customer would receive would be https://pay.air-pay.co.uk/{code}

How do we get it unblocked?

Thanks

Scott

Re: Re: URGENT: EE Content Control: Whitelist our website domain

craigpollock007 — Tue, 15 Jul 2025 15:05:26 GMT

Dear EE Team,

We are pay by link (SMS) payment company for Private Hire & Taxi companies in the UK and our customers on EE/BT are not receiving their personalised links to pay for their journey.

Our company air-pay.co.uk, works with fleets such as Veezu, Alpha Taxis & Skyline who rely on Airpay to manage their pay by link payments. Please could you white list our URL so that we can continue providing this service - an example URL would be - https://pay.air-pay.co.uk{code}
We have confirmed, all other customers from different geographic locations and other networks are able to receive the SMS.

Evidently there is some blocking that is happening at the EE network level.

We request you to kindly whitelist our domains so that we can continue running our business and providing this service to our customers.

Many thanks

Craig

Re: Re: URGENT: EE Content Control: Whitelist our website domain

craigpollock007 — Wed, 16 Jul 2025 06:51:36 GMT

Dear EE Team,

We are pay by link (SMS) payment company for Private Hire & Taxi companies in the UK and our customers on EE/BT are not receiving their personalised links to pay for their journey.

Many thanks

Craig

Re: Re: URGENT: EE Content Control: Whitelist our website domain

Leanne_T — Wed, 16 Jul 2025 09:15:59 GMT

Morning @scott_airpay @craigpollock007

Thanks for coming to the community.

We have tested this on a few EE devices using mobile data and the website does load.

What happens when customer's are accessing the link? Could they try again and see if it works?

Thanks 🙂

Leanne.

Re: Re: URGENT: EE Content Control: Whitelist our website domain

scott_airpay — Wed, 16 Jul 2025 10:19:47 GMT

Hi Leanne

we are not part of storylane we just found this thread where they had the same issue we are currently having. Our domain is being blocked by EE. The url being blacked is https://pay.air-pay.co.uk/

any help would be greatly appreciated

thanks

Re: Re: URGENT: EE Content Control: Whitelist our website domain

Leanne_T — Wed, 16 Jul 2025 10:32:40 GMT

Hi @scott_airpay

Thanks for coming back to me.

The post has been moved to a new thread.

Could you get the customers to try again as we have tested this today and the link is working using EE mobile data?

Leanne.

Re: Re: URGENT: EE Content Control: Whitelist our website domain

scott_airpay — Wed, 16 Jul 2025 12:21:59 GMT

Hi Leanne

the issue is that the customer can’t receive the link at all?

we send the customer the link via sms but your spam filter is blocking the sms if our url is in the message

so to confirm we create an sms with a payment link with the url https://pay.air-pay.co.uk but the customer never receives the sms because your spam filter is stopping the sms being delivered to the customer on EE

Thanks

Re: Re: URGENT: EE Content Control: Whitelist our website domain

Leanne_T — Wed, 16 Jul 2025 12:39:09 GMT

I see, thanks for the extra details @scott_airpay

Do you have the number the texts are sent from? If this is the text not being received, how many EE customers have reported this?

Leanne.

Re: Re: URGENT: EE Content Control: Whitelist our website domain

scott_airpay — Wed, 16 Jul 2025 18:22:56 GMT

We are sending branded SMS via Amazon or Vonage. The messages are being sent as transactional messages too which should indicate they are not marketing but they have still been blocked

i also tried sending from my own number to an EE number and it still won’t be delivered so your systems are just blocking the url completely.

Vonage stats show today the 416 attempts to send to EE was rejected, all other networks delivered correctly.

i think our domain needs whitelisting in your anti spam systems

Re: Re: URGENT: EE Content Control: Whitelist our website domain

Leanne_T — Thu, 17 Jul 2025 11:57:59 GMT

Hi @scott_airpay

Thanks for coming back to me.

I have sent you a private message on here for some extra details.

Leanne 🙂

Re: Re: URGENT: EE Content Control: Whitelist our website domain

RJicabbi — Tue, 26 Aug 2025 13:18:26 GMT

Hi Leanne

I work for a company called iCabbi, we provide services that allow taxi operators to dispatch work.

Part of that service includes send customers a link so that they can track the location of their driver.

Having tested this recently EE seems to be the only provider blocking these links and as such around a third of customers are unable to track and locate their drivers.

We have a number of different urls that have been in use over the last 12 years. Are you able to assist in whitelisting these to help us maintain the service levels our customers expect.

Regards

Robbie.

Re: Re: URGENT: EE Content Control: Whitelist our website domain

Katie_B — Wed, 27 Aug 2025 07:38:54 GMT

Hello @RJicabbi.

Thanks for coming here.

I would love to pass this over to the relevant team who can look into this further.

When you have a moment please check your community inbox.

Katie

Re: Re: URGENT: EE Content Control: Whitelist our website domain

FrankWelsh — Thu, 11 Sep 2025 23:31:14 GMT

Hi everyone unfortunately we are having the same issue with our payment links and tracking links on our taxi provider platform Cab9. Would we be able to get our domain whitelisted as others have requested. Our payment link is sent to our customers that prefer to pay in advance and ask for the secure payment link to be sent by SMS. We also have a live tracking link that goes out by SMS which is very helpful in keeping people safe especially females at night. The customers can open the link and see the details of the car and driver and can follow it on a live map and they can then see it arriving then be assured its the correct taxi to get home. I can provide the links if requested so they can be checked by EE to make sure they are not breaking and spam regulations set up by EE. Thanks in advance for the reply.

Re: Re: URGENT: EE Content Control: Whitelist our website domain

Peter_W — Wed, 17 Sep 2025 14:35:51 GMT

Hey there @FrankWelsh.

Thanks for taking the time to flag this, too.

Just to be sure here, is it the messages themselves that you are noticing being blocked, or are these coming through successfully, and it's the link itself that isn't working?

Peter

Re: Re: URGENT: EE Content Control: Whitelist our website domain

FrankWelsh — Thu, 18 Sep 2025 04:36:46 GMT

Hi Peter, If the message displays the link the SMS is not delivered to
customers.

Thanks Frank

Re: Re: URGENT: EE Content Control: Whitelist our website domain

Peter_W — Thu, 18 Sep 2025 11:02:28 GMT

Thanks @FrankWelsh.

I'd like to take a closer look into this one, so I'm going to pop you over a private message so we can grab some details.

Peter