topic Hi, having a data to EU and USA unlimited and still cannot connect or use the ph in Mobile Data

Hi, having a data to EU and USA unlimited and still cannot connect or use the ph

Fefe17 — Sun, 13 Jul 2025 10:45:18 GMT

I have data to EU and USA unlimited and still the phone cannot connect

Re: Hi, having a data to EU and USA unlimited and still cannot connect or use the ph

XRaySpeX — Sun, 13 Jul 2025 10:50:22 GMT

Where are you?

Data isn't to anywhere particular; it's just data.

Re: Hi, having a data to EU and USA unlimited and still cannot connect or use the ph

Schockwave — Sun, 13 Jul 2025 11:34:02 GMT

Hello @Fefe17 ,

Welcome to the community,

Are you abroad already? Are you on monthly contract? If you are, did you enable roaming on your account? If not, then you will not be able to use your data until you enable roaming, so would need to call customer service to enable this.

If on pay as you go, roaming is enabled, so did you receive the welcome text? You should have received it whether on contract or pay as you go.

On pay as you go, you would need enough credit on your account to be able to use data.

Please let us know, then we may be able to advise further.