topic Full Works Unlimited Sim Only in Mobile Data

Full Works Unlimited Sim Only

BackCountryBob — Sun, 25 May 2025 11:36:06 GMT

Find it very misleading to state "no charge Eu Roaming" and then find there's a 50gb FUP?

Annoyingly, very nearly fell for this at £29 pcm, which is very good value. But, not as inferred in the advertising banner.

Re: Full Works Unlimited Sim Only

Northerner — Sun, 25 May 2025 11:50:33 GMT

Hi @BackCountryBob

A FUP is not a charge but an allowance. On plans without this add-on you would need to pay separately for roaming.

Terms and conditions are here: https://ee.co.uk/help/terms-and-conditions/price-plans/mobile/pay-monthly-price-plans

Thanks

Re: Full Works Unlimited Sim Only

Matt_124 — Sun, 25 May 2025 11:51:12 GMT

A 50GB fair usage policy while roaming in the EU and the ROW Zone 1 Destinations is a lot more generous than most of the market.

You can see the full list of countries in the EU and Zone 1 zones which are included in Full Works plans here: ee.co.uk/roamingrefresh

Other MNO competitors have EU Roaming FUPs at 12GB and 25GB and some others have some significant throttling/traffic management in the further countries such as the USA.

Coupling in that you're getting those further Destinations under Zone 1, plus an Inclusive Extra worth up to £20pm, access to 5G SA and Network Boost, and free Unlimited Watch Data if you have a cellular smart watch (worth £7pm), I don't think there's a better value deal going.

Re: Full Works Unlimited Sim Only

BackCountryBob — Sun, 25 May 2025 12:35:35 GMT

Sharp practice disguised by semantics

Re: Full Works Unlimited Sim Only

BackCountryBob — Sun, 25 May 2025 13:05:00 GMT

If I buy a can of beans and find it's a can of sweetcorn I'm not going to be very happy.

If a sim card is advertised as having no eu roaming charge and sign up to it, I expect not to be charged for data roaming in Europe and for that to be unlimited on an unlimited plan.

The generosity of the advertised plan, or not, is irrelevant. I have been deliberately drawn to the offer by something that is inferred but is not factually the case.

In the past truth world we live in I just want an honest advert that says our unlimited data sim only includes 50gb allowance, without having to read reams of legal jargon in the T&C's.

Would have plumped for it for our motorhome travels but the offer isn't quite the tin of beans I'd thought it as!

Re: Full Works Unlimited Sim Only

Matt_124 — Sun, 25 May 2025 13:18:27 GMT

OK.

Best of luck finding an offer that suits your needs👍

Re: Full Works Unlimited Sim Only

Northerner — Sun, 25 May 2025 13:54:38 GMT

@BackCountryBob wrote:
If a sim card is advertised as having no eu roaming charge and sign up to it, I expect not to be charged for data roaming in Europe and for that to be unlimited on an unlimited plan.

Hi @BackCountryBob @Matt_124

It doesn't say the EU or further roaming allowance is unlimited just that this is free which on the plan you are referring to is the case unlike other SIM free tariffs which do not have this benefit. The unlimited parts of the plan are clearly written as "unlimited".(Min, text,data, watch data).

It does explain this under the "legal bit" at the bottom of the page as well. As you would be committing to contract it is always sensible to read the T&C, this applies to any contract not just EE.

Thanks

Re: Full Works Unlimited Sim Only

Karrier-Bag — Tue, 27 May 2025 22:20:49 GMT

I am paying £16 a month on a rolling monthly contract for 125GB data and 100 texts and it says on the app that roaming the EU charge is included in my monthly fee, I guess what it means in reality is that the data is capped if any is included with the fee (fee paid for or is part of contract) and does give the impression that unlimited data is included as it doesn't say otherwise.

Or am I missing something here, if I am I blame the meds I am on, also my partner lives in The Hague though ive not been over the last 3 years (medical stuff) she gets a contract ee sim from me when she visits the UK cos I have got 3 here on my boat and she will be here in 3 weeks 😁

Weird, I just noticed 3 three times in that last ramble.

Re: Full Works Unlimited Sim Only

Michael_D — Wed, 28 May 2025 07:18:41 GMT

Hi @Karrier-Bag

Thanks for coming to the community.

Any of the plans that include EU roaming, or have the £2.59 daily roaming charge, will let you use your minutes and texts while in an EU country, and also 50GB of your data plan.

Which plan do you currently have? If you aren't sure, you can check in the EE app.

When did your current contract start?

Michael

Re: Full Works Unlimited Sim Only

mike_99 — Tue, 15 Jul 2025 07:23:32 GMT

For me the EE roaming site says:

Because your services include roaming to Zone 1 destinations, you can enjoy your allowances as you would at home, at no extra cost.

At home I could use my unlimited allowance... unlimitedly.

I can't find any mention of this 50GB cap.

On the page where I signed up it says:

No-charge EU and World Roaming in the EU as well as Zone 1, use your inclusive minutes and data abroad

My inclusive data is unlimited. No mention of a 50GB cap.

There is no mention of a 50GB cap in the terms: https://ee.co.uk/content/dam/help/terms-and-conditions/mobile/pay-monthly/phone-plans/ee-simo-plan-tcs-from-28-february-2025.pdf

Re: Full Works Unlimited Sim Only

Katie_B — Tue, 15 Jul 2025 08:04:35 GMT

Hello @mike_99.

Thanks for coming here.

I have checked the link you have provided and can see the information regarding 50GB fair use can be found at the very bottom of page 3 under Fair Use Amount.

Hope this helps,

Katie

Re: Full Works Unlimited Sim Only

mike_99 — Tue, 15 Jul 2025 08:17:29 GMT

Thanks that's extremely misleading. Three is very up-front about roaming limits. I'm going to make a complaint to the Advertising Standards Agency about your marketing.

Re: Full Works Unlimited Sim Only

Katie_B — Tue, 15 Jul 2025 08:20:47 GMT

Hi @mike_99.

I am sorry to hear you wish to make a complaint.

You can make a complaint direct with EE by completing the online form, a member of the complaints team will then be in touch.

Katie

Re: Full Works Unlimited Sim Only

solver — Fri, 01 May 2026 02:07:27 GMT

They confirmed that this is a soft limit rather than a strict cap. Have used full works plan beyond the limit while abroad without any issues. Since the app doesn’t provide a way to track usage overseas they don’t actively cut you off it’s more of a general safeguard clause.