topic Re: Data usage alert when I'm on unlimited in Mobile Data

Data usage alert when I'm on unlimited

Sparkymarky3 — Tue, 20 May 2025 08:10:37 GMT

Hi guys,

I received a data usage alert saying some services will become unavailable,but I'm on unlimited plan and signal has completely disappeared and can only use WiFi.

Regards

Mark

Re: Data usage alert when I'm on unlimited

bristolian — Tue, 20 May 2025 08:25:42 GMT

Whatever usage alert you may have received, will no bearing on your coverage. So this is two separate issues.

1: Can you post up a screenshot of this usage alert that you have received?

2: Try toggling flight mode - does EE coverage restore? If not, try a manual network search - does EE show?

Re: Data usage alert when I'm on unlimited

Sparkymarky3 — Tue, 20 May 2025 08:32:54 GMT

I deleted the message earlier sorry and I just did flight mode we shows but comes up with 4g!

Re: Data usage alert when I'm on unlimited

bristolian — Tue, 20 May 2025 10:36:42 GMT

That's your coverage issue resolved then.

Try texting BALANCE to 150 - what do you get by response?

Re: Data usage alert when I'm on unlimited

Sparkymarky3 — Tue, 20 May 2025 10:43:05 GMT

Re: Data usage alert when I'm on unlimited

Peter_W — Tue, 20 May 2025 14:10:33 GMT

Hi @Sparkymarky3.

Welcome to the EE Community!

In this instance, there's a chance that you've got an internal data warning set up in your phone's settings.

This wouldn't be linked with your EE account directly, and is purely just what the phone is measuring usage wise.

What model of phone is it you're using, and can you try sending AL to 150 as well?
Peter

Re: Data usage alert when I'm on unlimited

Sparkymarky3 — Tue, 20 May 2025 15:16:45 GMT

Hi Peter,

It's a Google pixel 9 I'm using.

Thanks

Mark

Re: Data usage alert when I'm on unlimited

Sparkymarky3 — Tue, 20 May 2025 15:18:39 GMT

Re: Data usage alert when I'm on unlimited

Peter_W — Tue, 20 May 2025 15:27:55 GMT

Thanks for giving that a try, @Sparkymarky3.

It seems very odd that your texts aren't sending here too; have you had a chance to test if calls are working?
If you haven't already, can you check to see how much data has been used on your handset too?

We have a guide on how to do this here, and you should also be able to view if you've set any internal limits here too.

Peter

Re: Data usage alert when I'm on unlimited

Sparkymarky3 — Tue, 20 May 2025 15:41:30 GMT

I've just tried ringing someone and it says I have reached my credit limit and something about my account,but I'm on a unlimited plan.

Regards

Mark

Re: Data usage alert when I'm on unlimited

Ali_A — Tue, 20 May 2025 17:46:21 GMT

@Sparkymarky3

Are you calling a normal mobile/landline number?

Ali

Re: Data usage alert when I'm on unlimited

Sparkymarky3 — Tue, 20 May 2025 18:06:13 GMT

I called a landline number.

Re: Data usage alert when I'm on unlimited

Leanne_T — Wed, 21 May 2025 07:31:57 GMT

Thanks for coming back to us @Sparkymarky3

We would need to get the account looked into, to do this please call us from any other phone on 07953 966 150 or if you have a pay monthly account please try and log into your EE app and a message us option should show in the Help section.

Let us know how you get on 🙂

Leanne.