topic Re: Speed test in Mobile Data

Speed test

Shabzzy786 — Tue, 06 May 2025 11:37:32 GMT

I’ve contacted EE customer service because my Mobile data is very slow so they asked me to do speed test 3 times within 72 hours which I’ve done it before and they asked me to do it again. I find that they are useless and don’t know what they are doing, my Data has been on 4G for a month and nothing has been resolved. I find this that they just after commission and money making.

nothing has been done and no improvement, don’t understand why EE exist. Very useless customer service.

Re: Speed test

Schockwave — Tue, 06 May 2025 11:44:54 GMT

@Shabzzy786 , have you clicked on network checker , registered, reported, where you can receive updates:

https://ee.co.uk/help/mobile-coverage-checker

Well, all networks have their problems at times, and if customers do not report the problem, then they will persist and depending on the problem, depends how long it will take to get it sorted.

What is wrong with 4G? Nothing, I have been in areas where there is only 4G, and still have good speeds and can use data.

Re: Speed test

Chris_B — Tue, 06 May 2025 12:11:56 GMT

@Shabzzy786 Are you on contract or PAYG ? Do you have any other apps running in the background? Have you forced closed all apps ? Have you restarted the device? Have used the like provided by @Schockwave to see if there’s a network issue in your area ( you need to click the check status tab )

Re: Speed test

bristolian — Tue, 06 May 2025 12:48:02 GMT

Can you quantify what speeds you're achieving, that you describe as "very slow"?

Re: Speed test

Shabzzy786 — Wed, 07 May 2025 16:48:27 GMT

I’ve reported the problem on March and then they said because it wasn’t noted down by your colleague that I had to do the 3 speed test within 72 hours.

I’ve checked the coverage and it’s fine but when I’m using it unfortunately it’s slow

Re: Speed test

Shabzzy786 — Wed, 07 May 2025 16:49:07 GMT

I have done all of that

Re: Speed test

Shabzzy786 — Wed, 07 May 2025 16:52:38 GMT

The download Mbps is 6.57 with 4G but for 5G is 24.90 which I have a screenshot of it. It’s ridiculous and it’s been for months, like I’m paying for phone calls, mobile phone and tiny bit of data.

Then your colleagues says you understand when you don’t because it hasn’t happened to you so stop lying.

Re: Speed test

bristolian — Wed, 07 May 2025 16:58:47 GMT

@Shabzzy786 wrote:

Then your colleagues says you understand when you don’t because it hasn’t happened to you so stop lying.

I'm not EE staff, just a user like you.

Re: Speed test

Shabzzy786 — Wed, 07 May 2025 18:20:49 GMT

Sorry, I apologise

Re: Speed test

Chris_B — Wed, 07 May 2025 18:29:15 GMT

@Shabzzy786 What is the name of your tariff ?

Re: Speed test

bristolian — Wed, 07 May 2025 18:47:38 GMT

The speeds you've quoted are slower than a lot of theoretical maximums, and are unlikely to win any speedtest contests, but they're quite usable for most common purposes including HD video streaming.

Out of interest, have you previously had higher speeds in the same location(s)?