topic Re: Renewal date conflict. in Mobile Data

Renewal date conflict.

Suchie1 — Tue, 06 May 2025 07:33:29 GMT

My data allowance ran out today 6 May. Not worried as EE had advised it would be renewed on 7 May.

However, I received a text to say it would be renewed 6 June - another month later.

Why?

Michael_D — Tue, 06 May 2025 09:36:09 GMT

Welcome to the community.

It sounds like something has got a little mixed up in the message.

Did you receive the text by sending AL to 150 or was it one that was automatically sent to you?

Michael

Suchie1 — Tue, 06 May 2025 10:04:28 GMT

Thank you for your reply.

Text from EE stated;-

Hi from EE." You've now used all of your data, it refreshes 6 June. Simply head to http://add-on.ee.co.uk/buy. if you need to buy more. Thanks"

On contacting this link, the message said the data allowance was going to be renewed 7 May.

This info seems to be self contradictory.

Perhaps it's best to wait till tomorrow to see what happens.

Michael_D — Tue, 06 May 2025 10:18:21 GMT

I think it is picking up the incorrect information for some reason on the text, but if it says 7th May on the link, that is more promising.

Please keep me posted with how it goes tomorrow.

Michael

Suchie1 — Tue, 06 May 2025 14:20:49 GMT

Thanks, wild.

Suchie1 — Tue, 06 May 2025 14:21:10 GMT

Thanks, will do.

Suchie1 — Wed, 07 May 2025 06:59:27 GMT

All is well. Data allowance updated this morning.

Thanks for the help.

Suchie1

Chris_S — Wed, 07 May 2025 07:34:17 GMT

That's great news @Suchie1 I'm glad your allowances have updated.

If there's anything else that you need, just let us know 🙂

Chris S