topic Re: samsung s21 ultra 5g no internet in Mobile Data

samsung s21 ultra 5g no internet

EEcustomer18 — Fri, 11 Apr 2025 12:06:02 GMT

Hi. I just having issue with internet, calls and msgs. My screen is showing 4g all the time. I have switched on/off my phone 5 times and tried a plane mode even more and still no internet connection. It has been like that 1 hour already and this is not a first time I having this problem. I switched to EE about 3 weeks ago. 2 weeks no problem. Last week - no internet connection for some time (indoors, outdoors) in home, gym, work. Everywhere. I switched to EE because coverage was the best and now this.... Service EE showing that everything is ok. So what is going on?

Re: samsung s21 ultra 5g no internet

Northerner — Fri, 11 Apr 2025 12:29:36 GMT

Hi @EEcustomer18

Are you on PAYG or pay monthly contract.

Is data active under quick settings.

Try downloading your phone settings here: https://setup-ee.wdsglobal.com/index.html

Thanks

Re: samsung s21 ultra 5g no internet

EEcustomer18 — Fri, 11 Apr 2025 12:39:42 GMT

PAYG.

Everything back to normal now. 1.5 hour black hole.

Re: samsung s21 ultra 5g no internet

EEcustomer18 — Fri, 11 Apr 2025 12:40:29 GMT

PAYG.

Everything back to normal now. After 1.5 hours.

Re: samsung s21 ultra 5g no internet

Peter_W — Fri, 11 Apr 2025 15:27:12 GMT

Hey @EEcustomer18.

Welcome to the Community, and I'm glad to hear that things have returned to normal for you now, too.

If you encounter similar issues again, it's worth checking out our Network Status Checker, which should highlight if there are any known issues in your area.

Peter