topic Re: Data Plan in Mobile Data

Data Plan

RubyD96 — Mon, 24 Mar 2025 07:12:32 GMT

Hi, I’ve recently put my add on sim card into a different phone but the data plan has moved with it and when I check my account it tells me that the sim is still on a unlimited plan but on the phone it tells me it has 2GB of data it can use, can anyone help me sort this.
Thanks

Re: Data Plan

Matt_124 — Mon, 24 Mar 2025 07:21:06 GMT

Some phones have an internal data counter/data warning built in that is set to 2GB as a default and doesn't have any way of knowing what's available on your plan.

If it is a Samsung device, you can go to Connection > Data Usage > Billing cycle and data warning, and change this yourself or remove the data warning entirely.

For other devices the steps should be similar, likely under Mobile Data settings.

Re: Data Plan

XRaySpeX — Mon, 24 Mar 2025 12:11:38 GMT

Your data plan is on your SIM & thus will follow it anywhere.

Re: Data Plan

RubyD96 — Mon, 24 Mar 2025 19:36:17 GMT

That sorted it, thank you

Re: Data Plan

Leanne_T — Tue, 25 Mar 2025 08:45:13 GMT

Thanks for coming back and letting us know @RubyD96

Have a lovely day 🙂

Leanne.