topic Re: Data issue in Mobile Data

Data issue

Yash69 — Wed, 05 Mar 2025 21:27:33 GMT

Hi I just got my sim card 2 days ago and when I inserted and tried to use I'm only able to make calls and I'm not able to use my Internet can anyone please call me on +************and sort it out please....🙏

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Data issue

Schockwave — Thu, 06 Mar 2025 10:46:31 GMT

Hello @Yash69 ,

Welcme to the community,

No-one will call you, this is not customer service, we have no idea who you are and no account access.

You will have to ring them, using either another phone or something like Skype for free, see my signature, or go to an EE high street store.

Did you transfer your number from another network? Have you made sure that the transfer is complete and that your number is showing? Are you on pay as you go or contract? If on pay as you go, do you have enough credit?

You can ring customer service by pressing 150 and then 2 on your keyboard, since you can make calls.

Re: Data issue

Peter_W — Thu, 06 Mar 2025 14:38:12 GMT

Hey there @Yash69.

Welcome to the EE Community 😊

Like @Schockwave has mentioned here, it'd be great to know if you're on contract or pay as you go here, as this can have a lot of influence on how you connect to the internet.

If you're on pay as you go, chances are you need to purchase a subscription pack for data, as we don't offer the option to use this direct with credit.

For contract, it's more likely to be something linked to the configuration of your device.

Peter