topic Re: Data Gifting in Mobile Data

Data Gifting

stevehills — Sat, 01 Mar 2025 07:40:51 GMT

Good Morning all

Been trying to gift data now since the 27th Feb, still no joy on the app or website, is anyone else having problems. I gift data every month but for some reason I cant this month. Any help please 🙏

Re: Data Gifting

Michael_D — Sat, 01 Mar 2025 11:31:34 GMT

Hi @stevehills

Thanks for coming to the community.

I know how important it is to be able to gift data.

Have you been able to try to delete the EE app and install it again to see if that helps?

When you try to gift, what do you see?

Michael

Re: Data Gifting

stevehills — Sat, 01 Mar 2025 11:54:54 GMT

Hi Michael

I don't have any option to Gift Data, usually there is something saying gift your data, but nothing is there.

Re: Data Gifting

Peter_W — Sat, 01 Mar 2025 14:13:38 GMT

Thanks for confirming that @stevehills.

As well as this missing on the front page of your app, can you not see this by going to Manage > Mobile & SIMs?

Did you manage to try the reinstall that @Michael_D recommended too?
Peter

Re: Data Gifting

stevehills — Sat, 01 Mar 2025 14:45:55 GMT

No I cannot, and I have reinstalled app

Re: Data Gifting

Peter_W — Sat, 01 Mar 2025 15:15:45 GMT

Cheers for giving that a go anyway @stevehills.

If this still isn't working for you, then please reach out to one of our Technical Guides, and we'll be able to check this over at our end.

It may be a case that they need to raise a ticket for the specific issue, but they should be able to help you move some over from our end in the interim too.

Peter

Re: Data Gifting

stevehills — Sun, 02 Mar 2025 12:01:51 GMT

Trying to get through to anyone is nightmare, my partner needs this data and I can't understand why it's gone from my page

Re: Data Gifting

Peter_W — Sun, 02 Mar 2025 12:06:21 GMT

@stevehills There aren't any wider issues we're aware of with data gifting, so this is something our team will need to take a closer look into.

I'm confident if you give us a call they'll be able to get the ball rolling with this, and I like I mentioned yesterday they can help move this for you at our end in the meantime too.

Peter

Re: Data Gifting

stevehills — Mon, 03 Mar 2025 10:15:16 GMT

Re: Data Gifting

stevehills — Mon, 03 Mar 2025 10:17:01 GMT

Still after week I cannot data gift, tried everything and can't seem to get through to anyone

Re: Data Gifting

XRaySpeX — Mon, 03 Mar 2025 11:30:30 GMT

Are you in UK? What is your billing date?

Re: Data Gifting

Ritu_D — Mon, 03 Mar 2025 11:50:08 GMT

Hi @stevehills

What happens when you try to gift data?

Thanks

Ritu

Re: Data Gifting

stevehills — Mon, 03 Mar 2025 11:52:46 GMT

Either says data gifting tab isn’t there or says cannot data gifting at this time

Re: Data Gifting

stevehills — Mon, 03 Mar 2025 12:01:06 GMT

Billing date is 27th and I’m in the UK

Re: Data Gifting

Ritu_D — Mon, 03 Mar 2025 13:12:17 GMT

Good afternoon @stevehills

Did you manage to get in touch with one of our tech agents over the phone?

Ritu

Re: Data Gifting

stevehills — Mon, 03 Mar 2025 14:07:10 GMT

No been trying but no joy.

Re: Data Gifting

Leanne_T — Mon, 03 Mar 2025 16:16:25 GMT

Hi there @stevehills

Thanks for coming back to us.

If you can try calling again on 150 and selecting option 1 then option 2 this will transfer you to a guide to help you get this looked into 🙂

Leanne.

Re: Data Gifting

GillCussons — Mon, 28 Apr 2025 06:33:42 GMT

I've got the same problem at Steve. Normal van gift data and now showing that I have noone to gift too.

Re: Data Gifting

stevehills — Mon, 28 Apr 2025 06:54:32 GMT

Again this has happened this month, come to my billing cycle and need to Data gift to my partner. But it's still not showing up on the app. The app needs a big overhaul, and it's so hard to get in touch with someone every month just so they can gift data for me. 😤