topic Re: Very disappointed cannot check data usages in Mobile Data

Very disappointed cannot check data usages

PaulGoddard — Wed, 26 Feb 2025 18:30:06 GMT

I am on holiday in Greece and pay for data roaming, this gives me 20gb. All of a sudden I have run out of roaming data and now have no option but to wait over 2 weeks before it gets topped up. I really must complain EE does not have a way to check how much roaming data I am using so I can be in control of making it last. I just came over to EE from O2, they give me my normal allowance I would have in the UK, they also show me exactly how much data I have been using. How hard can it be to add a simple usage gauge so users can spread out roaming data. Fortunately my wife is still with O2 so she is sharing her data with me now. Come on EE provide what customers want and need.

Re: Very disappointed cannot check data usages

Chris_B — Wed, 26 Feb 2025 18:40:33 GMT

@PaulGoddard So looking on the EE app doesn’t show you what data you’ve used and what’s left ? It’s right there home page if you scroll down.

Re: Very disappointed cannot check data usages

XRaySpeX — Wed, 26 Feb 2025 18:57:17 GMT

@PaulGoddard : Text AL to 150.

Re: Very disappointed cannot check data usages

Leanne_T — Thu, 27 Feb 2025 08:50:10 GMT

Morning @PaulGoddard

Thanks for coming to the community.

To keep a check on data usage and if you would like to purchase a roaming pass, please visit add-on.ee.co.uk when not connected to WiFi.

Thanks.

Leanne.

Re: Very disappointed cannot check data usages

bristolian — Thu, 27 Feb 2025 13:30:52 GMT

@PaulGoddard wrote:

I just came over to EE from O2, they give me my normal allowance I would have in the UK

O2 have a 25Gb FUP on roaming data, EE is 50Gb

Re: Very disappointed cannot check data usages

Melbnz — Fri, 06 Jun 2025 08:48:41 GMT

I’m on an unlimited plan with 50GB fup roaming. I cannot find anyway to see the roaming data usage. The app states unlimited so no meter, txt 150 and states my current bill is £0 etc. website the same.

there must be a counter in the network associated with my sim. How do I query it?

and according to support agent I cannot buy any add-on either. So all in all very unhelpful…

thanks

Re: Very disappointed cannot check data usages

XRaySpeX — Fri, 06 Jun 2025 08:57:24 GMT

@Melbnz : You cannot meter your roaming usage. Indeed on unlimited data plans you can't even meter your overall usage.

Where are you going? You'll be offered any roaming passes on arrival.

Re: Very disappointed cannot check data usages

Melbnz — Sat, 07 Jun 2025 15:43:45 GMT

Thanks X-ray. I’m in Europe. I’ve been advised twice that no add-ons are available for an unlimited plan. And I don’t believe I’ve received any sms for plans I can subscribe to. Only turning on roaming and costs…Ii still find it unbelievable that the app or short code can’t be used to query usage? It’s not hard; other networks manage it, even if a lagging meter.

I’m assuming they are actually counting …