topic Re: Reolink Camera in Mobile Data

Reolink Camera

Cerihepp — Mon, 17 Feb 2025 18:26:28 GMT

Hi ,

can anyone help me with my camera issue . I have purchased a data sim with prepaid 120gb and inserted it into Reolink Camera but camera keeps saying I need to activate Sim . I’ve called help and they say it’s already activated . I’m now stumped !

Re: Reolink Camera

Northerner — Mon, 17 Feb 2025 18:36:57 GMT

Hi @Cerihepp

The SIM/network may not be compatible with your camera. Have you checked on the Reolink website/support.

Thanks

Re: Reolink Camera

Cerihepp — Mon, 17 Feb 2025 18:41:18 GMT

Hi ,

Yes I checked with them and they said that an EE data only sim was needed
hence why I purchased a 120 GB data sim .
But I’m getting same message I got when I tried to use an ID mobile monthly
sim
Don’t really know where to go now and how to sort it . Have i purchased an
incorrect sim again ?

Ceri

Re: Reolink Camera

XRaySpeX — Mon, 17 Feb 2025 19:14:09 GMT

Has the camera said this from when you 1st inserted the SIM as new or has it just suddenly happened?

Re: Reolink Camera

Cerihepp — Mon, 17 Feb 2025 19:23:18 GMT

Hi ive tried two different sims in a new camera and it’s said that both
sims need to be activated but Ive spoken to both providers customer support
and they were both activated sims

Ceri

Re: Reolink Camera

Cerihepp — Mon, 17 Feb 2025 19:34:41 GMT

Yes this is all it has said

with this SIM card and with a previous SIM card

it says -

not registered on network , please activate SIM card

ceri

Re: Reolink Camera

XRaySpeX — Mon, 17 Feb 2025 19:45:23 GMT

I was asking whether the SIM was new when you inserted it, not the camera.

Are you in UK?

Re: Reolink Camera

Cerihepp — Mon, 17 Feb 2025 19:54:18 GMT

Hi yes I’m in the Uk and both sims were brand new , not put into another device

ceri

Re: Reolink Camera

Leanne_T — Tue, 18 Feb 2025 09:00:38 GMT

Hi there @Cerihepp

Thanks for coming here 🙂

Are you able to try the SIM card in another device to see if you get signal?

The SIM card should be registered for you, if this is not a replacement and show a EE signal in an unlocked device.

Leanne.