topic Re: Mobile Data usage in Mobile Data

Mobile Data usage

madeline50 — Sat, 15 Feb 2025 15:56:37 GMT

Hello just trying to sort out which is right please

my Contact is from 29 th to 28 th

My Bank account is debited on 23 rd ech month

my mobile data allowance I was told runs from 15 th to 14 th monthly

could someone please tell me what date I set so I don’t go over my allowance please

Thank You

Re: Mobile Data usage

bristolian — Sat, 15 Feb 2025 15:59:35 GMT

What matters is your monthly bill date - this is when your bill is produced, and all your allowances reset.

Your payment date will be approximately a week later.

Re: Mobile Data usage

madeline50 — Sat, 15 Feb 2025 17:01:24 GMT

Si is that the 15 to 14 th then for Bill I am confused because I had to phone short time ago as they said I am over my allowance but that was a mistake ?

and he said c tract date ? 29 to 28 th which doesn't work with what you kindly informed me of as money goes out 15 th

thank you for replying

Re: Mobile Data usage

madeline50 — Sat, 15 Feb 2025 17:05:35 GMT

I have checked online my bill date is all ways the 15 th

so I assume I set the data usage from 15 th to end 14 th

sorry he just confused me with everything after getting text saying your at your end of included allowance and will be charged as I said sent in error

thanks for your kindness

Re: Mobile Data usage

madeline50 — Sat, 15 Feb 2025 17:08:41 GMT

Sorry hope this is ok to ask if I have Wi-Fi on and mobile data I was told the phone will all ways use Wi-Fi

first where possible so it’s ok to leave both on Wi-Fi and mobile data ??

thank you in advanced 😊

Re: Mobile Data usage

Chris_B — Sat, 15 Feb 2025 17:31:34 GMT

@madeline50 You can not go over your data allowance, if you use up your data allowance you have to purchase a data add on to use data. You can not use data and be charged for that usage. You can only get out of allowance charges for call/texts and these ate going to be premium rate numbers or calling to non UK numbers ie international numbers.

Your phone will use WiFi over cellular data but some phones do have the option to use cellular data if that cellular data connection is better than the WiFi connection. But this is a user option within the settings of the device and can be switched off/on.

Re: Mobile Data usage

madeline50 — Sat, 15 Feb 2025 17:42:57 GMT

Lovely thank you for your reply very helpful after the agent has got mixed up

and I got more confused 🤯.
I happy with your explanation and feel better with this new phone

Thank You 😊

Re: Mobile Data usage

bristolian — Sat, 15 Feb 2025 17:52:23 GMT

@Chris_B wrote:

Your phone will use WiFi over cellular data

WiFi is a connection between a mobile device (in this case your phone) and a broadband router. It has nothing to do with a mobile network.

You can either access the internet via WiFi or by using mobile network data.

Re: Mobile Data usage

madeline50 — Sat, 15 Feb 2025 17:59:28 GMT

Lovely thank you should I close my question now I have both answers
Thank You

Sent From My IPad

Re: Mobile Data usage

madeline50 — Mon, 17 Feb 2025 10:59:43 GMT

thanks all sorted