topic Re: My £5 pack works but the 250mb data doesnt work in Mobile Data

My £5 pack works but the 250mb data doesnt work

Abir2 — Fri, 14 Feb 2025 07:01:55 GMT

So basically I tried every help nothings working.I look on my samsung phone and it always say I have 0mb worth of data somebody please help me!

Re: My £5 pack works but the 250mb data doesnt work

Michael_D — Fri, 14 Feb 2025 09:26:32 GMT

Hi @Abir2

Welcome to the community.

When you say that you seeing 0mb of data on the phone, is that in the phone settings or are you looking in the EE app?

Can you text AL to 150 and let me know what message you get back?

Michael

Re: My £5 pack works but the 250mb data doesnt work

Abir2 — Fri, 14 Feb 2025 14:29:50 GMT

So micheal this is the text I have

and It says 0mb of data in my phone settings but says 250 mb data in my ee app

and when I on the data on my samsung phone It does not work 😔 I tried everything !

Re: My £5 pack works but the 250mb data doesnt work

Leanne_T — Fri, 14 Feb 2025 16:07:33 GMT

Hi @Abir2

Thanks for coming back to us.

The device won't show what data usage you have with your EE pack unless you manually enter the allowance. For information please see the How to check data usage & data left on your Galaxy phone | Samsung UK page.

What happens when you try and access data with WiFi turned off on your Samsung?

Leanne.

Re: My £5 pack works but the 250mb data doesnt work

Abir2 — Fri, 14 Feb 2025 18:15:02 GMT

So what happened was when I try on my data without wifi it doesnt work even with good service

As you can see it is on without wifi and doesnt work. I really need the data since my pack is going to run out in 1 month 😔

Re: My £5 pack works but the 250mb data doesnt work

Christopher_G — Sat, 15 Feb 2025 08:49:38 GMT

Could you try restarting your phone please, @Abir2?

It may also be worth checking to see if there are any maintenance works in your area on our network status checker.

Chris

Re: My £5 pack works but the 250mb data doesnt work

Abir2 — Sat, 15 Feb 2025 14:25:17 GMT

I got these 2 messages when clicking on the maintenance link . Does this mean EE data is not working right now and I also restarted my phone and the data is still not working 😔

Re: My £5 pack works but the 250mb data doesnt work

Christopher_G — Sat, 15 Feb 2025 14:27:39 GMT

Yes, it looks like that could be related to the problem that you're having with data, @Abir2. The engineers will be working hard to get this resolved as soon as possible.

Thanks for your patience with it so far.

Chris

Re: My £5 pack works but the 250mb data doesnt work

Abir2 — Sat, 15 Feb 2025 15:48:25 GMT

Thank you so much ! I was so worried why my data was not working and now You Made My worry go to happiness thank you so much again That's a W 🗿😀😁

Re: My £5 pack works but the 250mb data doesnt work

Abir2 — Sat, 15 Feb 2025 16:17:46 GMT

Also I also have this message from the 4g network in my area I have a samsung note 8 and it seem the network is good but my data is not working still?

Re: My £5 pack works but the 250mb data doesnt work

Christopher_G — Sun, 16 Feb 2025 08:23:36 GMT

OK, thanks @Abir2

It seems you've checked everything on the phone that you needed to. It may be worth having a chat with our technical support team so they can check everything on your account.

Chris