topic Re: Add data option is blocked in Mobile Data

Add data option is blocked

GarethStephen1 — Sun, 16 Oct 2022 00:18:15 GMT

Hi there. I need to add more data to my mobile but it says its blocked and to contact the account holder. I am the account holder?? I can't seem to remove the block

Re: Add data option is blocked

XRaySpeX — Sun, 16 Oct 2022 01:23:17 GMT

@GarethStephen1 : Look at http://add-on.ee.co.uk/purchase when it's not connected to WiFi to see what data add-ons are available.

Re: Add data option is blocked

SofeaNn — Sun, 03 Sep 2023 10:12:57 GMT

Should have provided “Thumbs down” button as well, no? This doesnt help at all

Re: Add data option is blocked

Christopher_G — Sun, 03 Sep 2023 12:46:42 GMT

Hi @SofeaNn

Have you set yourself as the 'Bill Payer' in your My EE account? It's under the Manage Numbers section.

Chris

Re: Add data option is blocked

SofeaNn — Mon, 04 Sep 2023 21:30:09 GMT

not sure about that cuz i already asked your colleague via Twitter DM and they have resolved it for me. shout out to Bob.

Re: Add data option is blocked

itsssonny — Wed, 11 Dec 2024 16:59:14 GMT

Hi what was the resolution here?

I’m having exactly the same issue!

Re: Add data option is blocked

Peter_W — Wed, 11 Dec 2024 19:00:06 GMT

Hey there @itsssonny, welcome to the Community!
Are you getting the same error that you're not the account holder here?

If you are, have you tried the steps @Christopher_G recommended?
Peter

Re: Add data option is blocked

EEisntverygood — Mon, 10 Feb 2025 20:45:02 GMT

You guys really are useless and clueless

Re: Add data option is blocked

EEisntverygood — Mon, 10 Feb 2025 20:50:12 GMT

Well it'd not though is it... just tried chris

Re: Add data option is blocked

Chris_B — Mon, 10 Feb 2025 21:50:59 GMT

@EEisntverygood If your setup as an account user and not as the bill payer you can not purchase data add ons. Only the bill payer can do that as they control the account. So at best guess you’re not set as the account bill payer and are still setup as a user of the account.

Just an hint it’s probably best not to try and insult someone who can help as why should they try and help you otherwise.

Re: Add data option is blocked

lifelinee — Thu, 03 Apr 2025 19:48:35 GMT

Having this issue and I am the account holder/bill payer. Verified under the manage numbers section of my account.

Re: Add data option is blocked

Matt_124 — Thu, 03 Apr 2025 20:07:55 GMT

Go to the EE App > Profile (icon in top right) > Settings > Buy more data and ensure this is switched on.