topic Re: Link ‘Pay As You Go’ Data SIM to EE Account error in Mobile Data

Link ‘Pay As You Go’ Data SIM to EE Account error

JWR88 — Sat, 01 Feb 2025 21:32:32 GMT

When trying to link an EE Data SIM to my EE Account, I get the following error:

Any thoughts?

Thanks
James

Re: Link ‘Pay As You Go’ Data SIM to EE Account error

Chris_B — Sat, 01 Feb 2025 21:44:51 GMT

@JWR88 Is that a PAYG sim to a contract sim account ? If it is don’t bother they don’t function correctly together.

Re: Link ‘Pay As You Go’ Data SIM to EE Account error

JWR88 — Sat, 01 Feb 2025 22:05:22 GMT

It’s a new Pay As You Go SIM just purchased:

Re: Link ‘Pay As You Go’ Data SIM to EE Account error

JWR88 — Sat, 01 Feb 2025 22:22:54 GMT

It’s a new EE account - nothing on it. Thanks

Re: Link ‘Pay As You Go’ Data SIM to EE Account error

Christopher_G — Sun, 02 Feb 2025 09:40:25 GMT

Hi @JWR88

Welcome to the community.

I recommend following the advice on the screenshot. If you call 150, they'll be able to look into what is causing the problem and try and put it right for you. If it's easier to go into one of our stores, you can find your nearest store here.

Chris