topic Re: Gifting data in Mobile Data

Gifting data

DALECORNEY21 — Mon, 16 Oct 2023 07:58:32 GMT

How can I gift dater

Re: Gifting data

Chris_B — Mon, 16 Oct 2023 08:14:35 GMT

@DALECORNEY21 You can gift data via the my EE app, but all sims have to be a contract sim and all those sims have to be on the same account ie your account. You can not gift data to or from PAYG or a no frills tariffs.

if you’re eligible to gift data you need to open the my EE app click manage then scroll down to data gifting. Click it then select who is gifting and who is receiving the data gift and select the amount of data being gifted.

Re: Gifting data

Tommyjosh123 — Mon, 12 Feb 2024 21:30:22 GMT

Unable to gift data all day tried numerous times

Re: Gifting data

Tommyjosh123 — Mon, 12 Feb 2024 21:31:26 GMT

I’ve done this the facility isn’t working via the app

Re: Gifting data

Tommyjosh123 — Mon, 12 Feb 2024 21:35:30 GMT

This does not answer my question

Re: Gifting data

Katie_B — Tue, 13 Feb 2024 07:28:43 GMT

Hello @Tommyjosh123.

Welcome to the community.

Have you recently made any changes to your account?

Are you abroad at the moment?

Speak soon,

Katie

Re: Gifting data

isobelle1 — Fri, 16 Feb 2024 18:14:16 GMT

Hi Katie,

Same thing has been happening with me! No changes made but usually get gifted data but recently has not been working. Have tried everything including restarting the app but nothing seems to work.

Re: Gifting data

Katie_B — Sat, 17 Feb 2024 07:49:21 GMT

Hi @isobelle1.

If you are continuing to see this problem please report this to our technical care team on 150.

It would be great if you could keep us updated here on the community.

Katie

Re: Gifting data

Katie_B — Sat, 17 Feb 2024 14:15:44 GMT

Hi @Beingsundus786.

Thanks for coming here.

If you are unable to gift data please give us a call on 150.

Katie

Re: Gifting data

rabiatuyemisiab — Sat, 08 Jun 2024 10:15:43 GMT

Hello I need to speak with someone

Re: Gifting data

Leanne_T — Sat, 08 Jun 2024 11:09:58 GMT

Hi @rabiatuyemisiab

Do you have a query we can help you with on the community?

You can find details on contacting us on our Contact EE page.

Leanne 🙂

Re: Gifting data

Aroush123 — Mon, 23 Sep 2024 00:17:58 GMT

My ee app not working please help

Re: Gifting data

Linzi_H — Mon, 23 Sep 2024 07:19:53 GMT

Hi @Aroush123

I'm disappointed to hear you're facing some issues with the EE app right now.
What are you trying to do, and what's happening exactly?

Have you tried to access your main online account?

Linzi

Re: Gifting data

MarkMessingham — Sat, 28 Sep 2024 23:18:05 GMT

I’m encountering the same problem. I’ve been gifting data via the app for years. Now all of a sudden I can’t seem to manage it at all. Please EE this really isn’t a good situation. Please resolve this.

Re: Gifting data

Debbie_G — Sun, 29 Sep 2024 08:48:21 GMT

Morning @MarkMessingham.

Welcome to the community.

Have you tried using the EE app and EE account online?

What happens when you try and gift data?

Debbie 🙂

Re: Gifting data

peterquantick — Fri, 08 Nov 2024 18:27:24 GMT

I can't seem to gift data between numbers on the same account. I'm SIM only but was on a full contract with both phones being EE contracts. Any ideas?

Re: Gifting data

Chris_S — Sat, 09 Nov 2024 08:44:55 GMT

Hi @peterquantick I'm sorry to hear you're unable to gift data between your numbers.

Have you made any changes to your plan since you were last able to gift data?

Chris S

Re: Gifting data

peterquantick — Sat, 09 Nov 2024 08:56:04 GMT

Not at all.

We had a phone contract until about a year ago but since then have been SIM only. Up to then I was able to gift data to the other number but not since. I need to do that now but can't for some reason

Re: Gifting data

Chris_S — Sat, 09 Nov 2024 09:32:36 GMT

Thanks for letting me know @peterquantick

Are any of your sim plans on a No Frills sim only plan?

Chris S

Re: Gifting data

Muniraalizada — Mon, 18 Nov 2024 23:04:21 GMT

How can l gift data