topic Re: Data has not reset in Mobile Data

Data has not reset

Fraters_ — Sat, 04 Jan 2025 08:17:36 GMT

My billing cycle ends 3rd Dec therefore should reset on the 4th.

On the website it has not reset and I am almost at zero.

Any ideas why?

Chris_B — Sat, 04 Jan 2025 09:26:02 GMT

@Fraters_ Your billing cycle is every 30 days. It’s also January not December.

bristolian — Sat, 04 Jan 2025 11:05:44 GMT

If you text BALANCE to 150, what is the result?

Allowances reset on the same date each month.

Fraters_ — Sat, 04 Jan 2025 11:34:10 GMT

Thanks for the reply.

December was a typo, I realise it's the 4th.

When you say every 30 days, do you mean it's not the same date each month? How can I find out the day it's meant to reset?

XRaySpeX — Sat, 04 Jan 2025 12:12:39 GMT

No, it's not every 30 days. It is the same day-date each month.

Are you in UK?

bristolian — Sat, 04 Jan 2025 12:25:09 GMT

@Fraters_ wrote:

How can I find out the day it's meant to reset?

Your bills will be produced on the same date each month. Check your billing history either on the myEE app or website.

If you text BALANCE to 150, what is the result?