topic Re: My limited speed on mobile since porting from bt , am i wrong to be upset ? in Mobile Data

My limited speed on mobile since porting from bt , am i wrong to be upset ?

lee359 — Thu, 02 Jan 2025 05:59:52 GMT

Hi all.

So moved from bt tp ee due to contract renewal , and was told it had to be done basically. Internet working fine although had an issues with Ethernet slow to activate, but was sorted with help from the community. Now I have a mobile data speed question .

I had a sim only when was on bt and it cost me the same as what i am paying for the sim om ee now, which all good . The issue i have is that the new card is limited to the 10mbps limit , and the bt one was not limited speeds at all .

So basically to get a 5g speed at all I would assume I would have to contact EE and upgrade the sim plan. Which in turn would cost more money . As this was not my choice and I was ported from bt to ee am I wrong I should be getting the same as I was getting before in speed for what I was paying , as it was not my choice to move and why should it cost me more if it was not my choice . Thank you

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Profile closed — Thu, 02 Jan 2025 11:23:31 GMT

@lee359

I had a similar issue. Was on 2 BT 12Gb sims, doubled up to 24Gb as we had their Fibre 900. Initial EE option offered was unlimited data, but I discovered after the event, speed capped at 10meg. AFAIK, BT didn’t cap mobile speeds. As I had a global complaint in with BT/EE Executive I added this issue and the plan was promptly changed to a more suitable speed tho with a data cap.

To me it was equivalent to a water co saying you can use all the water you want, but it only comes out of the tap 1 drop at a time. Extreme analogy, but you‘ll know what I mean. That said, BT/EE offer BB Fibre deals capped by speed but not data, so maybe that measure isn’t the big deal I thought it to be. It’s just that on the phone side, it’s a change from BT, when many of us had expected little more than a change of logo 🤷🏼

We’ve ended up with Fibre 900 as before, at a similar cost, TV at a slightly higher cost but NF now has ads, and cheaper sims with a similar data cap but now speed throttled. Overall, not quite the same. But I’m committed now, so it is what it is.

If you feel the deal was mid-sold, complain.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Chris_B — Thu, 02 Jan 2025 13:53:53 GMT

@lee359 The cast of you’re new EE tariff is going to effect what speeds you receive. It’s the cheapest tariffs that get the slowest speeds. And you didn’t have to upgrade that was your choice but because you chose to upgrade you had to move over to EE as EE is for consumers. If you decide to call customer support to try and get this sorted when you next upgrade if it is to a cheaper tariff with a low speed limit that’s what you’ll get.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Profile closed — Thu, 02 Jan 2025 14:12:01 GMT

@Chris_B

I can grasp the concept. You get what you pay for. But in my case, it wasn’t quite so black or white. I’d never heard of mobile speed caps, and that my package would be capped that way wasn’t mentioned during the sales call.

It *was* shown on the paperwork, but it was only later I was able to read it. A lesson learned there.

The irony is that we ex BT folks are totally used to buying a BB speed package with unlimited data. Just not on the mobile side, where the emphasis was on capped data at speeds determined only by network and device.

I’ll know better next time.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

XRaySpeX — Thu, 02 Jan 2025 18:49:23 GMT

Is it on contract or PAYG? As far as I'm aware only PAYG SIMs are speed capped so low & that's to 25 Meg.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Profile closed — Thu, 02 Jan 2025 19:00:24 GMT

@XRaySpeX

I’m on contract, sims only.

The deal originally offered to me was unltd data, capped at 10meg speed.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Matt_124 — Thu, 02 Jan 2025 19:02:47 GMT

@XRaySpeX

It'll be an Unlimited No Frills SIM with EE One/Multi Product Benefits at £10pm on a 1-month rolling contract. Speed on No Frills is capped at 10 Mbps (was previously 25 Mbps like PAYG but NF was changed to 10 in August 2023 i believe with that Tariff Refresh).

Seems rather odd to me that PAYG has a higher speed cap than No Frills but hey-ho, someone thought it was a good idea.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

XRaySpeX — Thu, 02 Jan 2025 19:03:21 GMT

Thanks, @Matt_124 , I was just coming to that after PAYG.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Chris_B — Thu, 02 Jan 2025 19:48:31 GMT

You don’t get unlimited data for £10 on PAYG so a contract could be more beneficial if you want this amount of data. The no frills unlimited data sim only is £27 so by having BB as well it’s a 30 day rolling contract at a reduced cost.

You could always have this

Or this and get EU roaming

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

XRaySpeX — Thu, 02 Jan 2025 20:01:40 GMT

Oh, @Chris_B : Did OP say he had unlimited for £10?

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

lee359 — Fri, 03 Jan 2025 05:45:38 GMT

Yep Agree with this, When i was told i was moving to ee by bt i was never told my download speed would be restricted to the speed, maybe its just me but i was told i had to move over I thought would be getting the same as what i had . At no time was i told it would be limited in any way on mobile, and in no way was i even giving an option or it was explained to me at all. I will call ee and have to pay for faster speeds , i discovered when i read the details myself, i feel i should have at least had it explained to me at the time of changing over

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Profile closed — Fri, 03 Jan 2025 09:51:26 GMT

@lee359

Agreed. Wouldn’t have added much to the conversation to say “and a speed throttle of xxmeg”.

I take the point that we get what we pay for, and £10pm for unlimited data ought to have rung alarm bells. But speed throttling wouldn’t have occurred to me. Why would it? I’d never heard of such a thing.

I ended up with 25Gb data and 100 meg speed throttle for £8pm. I’d rather have had the deal I’d had w BT.

Simple change of logo it’s not.

We live and learn.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

lee359 — Fri, 03 Jan 2025 10:05:01 GMT

Just an update spoke to ee this morning , am now paying 13 a month for better speeds, they was very helpful , and am happy with that . Thank you all for the input

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Profile closed — Fri, 03 Jan 2025 11:44:26 GMT

👍

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

SteveBuscemi — Sun, 05 Jan 2025 14:45:54 GMT

Mate don't upgrade! I got the unlimited data plan and I can't get speeds past 13Mbps and it drops down to around 300Kbps. I've tried to post a comprehensive list of my findings in order to warn others who are technical, being on their network over several years and it got rejected.

They don't want to hear it. They will blame you, or your phone or your local area and won't do jack. Move to another network! EE's only good in other countries where they have proper infrastructure and less configuration issues.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

XRaySpeX — Sun, 05 Jan 2025 16:31:36 GMT

@SteveBuscemi wrote:

I've tried to post a comprehensive list of my findings in order to warn others who are technical, being on their network over several years and it got rejected.

You seem to have succeeded in EE's terribly unsatisfactory service

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Matt_124 — Sun, 05 Jan 2025 17:02:09 GMT

Your issues that you've highlighted in your post seem to be very much linked to your own local area and making such blanket statements to other people to not upgrade is misrepresenting your own localised issue. You confirm this by saying "I only noticed it being this bad when moving to London" in your post that you claim was rejected...

I'm quite happily getting a 200 Mbps+ mobile connection in a small coastal town. Your experience (while unfortunate) does not represent the entirety of EE's network on a national scale, not everyone lives in densely populated cities.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Luckyescape45 — Sun, 20 Jul 2025 20:29:32 GMT

I was about to buy the family 5 x £11.50 unlimited Sim only, as described by the guy I put the broadband package through with. Do please I stumbled across your message and read the small print.... 10mpbs is tight as

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Matt_124 — Sun, 20 Jul 2025 20:53:22 GMT

There are options at £14.50 with 100 Mbps speed, the EE One Essentials Unlimited plans.

Re: My limited speed on mobile since porting from bt , am i wrong to be upset ?

Luckyescape45 — Sun, 20 Jul 2025 21:29:28 GMT

I see that, buy no mention of the throttling during the initial sales pitch
for the £11.50... strange that