topic Re: Mobile data issue in Mobile Data

Mobile data issue

Snappy1464 — Wed, 24 Jul 2024 08:23:30 GMT

My mobile data has been fine for my whole time of contracts but for the last 3 days I am able to go on certain apps, use the safari etc. but none of my social media apps are working but I am able to receive notifications from them. I open the apps and they will not load.

i have tried so many ways, reset phone, mobile network reset, soft reset, deleting and reinstalling apps nothing seems to work can anyone help me?

Re: Mobile data issue

Leanne_T — Wed, 24 Jul 2024 11:17:28 GMT

Hi @Snappy1464

Thanks for coming here.

Do the apps load or do you get an error message?

Are you with us on a pay as you go or pay monthly account?

Leanne 🙂

Re: Mobile data issue

Snappy1464 — Wed, 24 Jul 2024 11:20:59 GMT

I’m able to open up the apps but they don’t refresh and I can only see very little. I get notifications but can’t see them. Facebook I see maybe 3 posts that are old but nothing else and doesn’t refresh not even notifications or memories etc. Snapchat I get notifications of messages but open the app can’t see them and can’t see stories as it just keeps loading.

im on contract so monthly payment and I pay for unlimited data so its not that I’m out of data. I went into the EE store near me and they could t find the problem either

Re: Mobile data issue

Leanne_T — Wed, 24 Jul 2024 12:37:54 GMT

Hi @Snappy1464

Could you check your content lock settings in your My EE - Remove Content Lock, is this showing as removed?

Leanne.

Re: Mobile data issue

Courtssszz — Sat, 28 Dec 2024 00:02:55 GMT

this is the same for me

Re: Mobile data issue

Ali_A — Sat, 28 Dec 2024 13:45:18 GMT

Hi @Courtssszz

Can you perform the following steps?

- Restart your device.
- Check your Content Lock Settings, and make sure it's removed

Ali