topic Data package not delivered in Mobile Data

Data package not delivered

Geoffjg — Fri, 27 Dec 2024 13:53:14 GMT

At 08.20 hrs this morning, 27/12, I ordered an additional data package (unlimited for 1 day @ £4.02) having apparently reached my plan's monthly limit . At 13.30 hrs this package has still not been dilvered and I remain on a download speed of less than 1 mb.

How long should delivery normally take ?

Since my monthly resets on 29/12, how do I obtain a refund of my £4.02 ?

Re: Data package not delivered

Linzi_H — Fri, 27 Dec 2024 17:03:22 GMT

Hi @Geoffjg

Welcome to the community.

If your monthly allowance of data has run out, any extra data add-ons purchased should be available to use straight away.

Did you check your online account/EE app to see if the add-on was showing at all?

If you have and it's not there, then please call us directly so we can check what's happened.

Linzi

Re: Data package not delivered

Geoffjg — Sun, 29 Dec 2024 12:33:37 GMT

Thanks, a phone call to support solved it, and was a very positive experience too !