topic Re: Account and app issue in Mobile Data

Account and app issue

Spikeymaria — Wed, 11 Dec 2024 10:18:35 GMT

I get 13gb each month but on the app and my online account it says I have 13gb left out of 39gb which I’ve never had 39gb anyone else had this problem?

Re: Account and app issue

Leanne_T — Wed, 11 Dec 2024 13:14:32 GMT

Hi @Spikeymaria

Thanks for coming to the community.

Can you text BALANCE to 150, does the reply show the correct data allowance?

In your EE account, do you have any data add-ons showing that would increase the data allowance?

Speak soon 🙂

Leanne.

Re: Account and app issue

Spikeymaria — Wed, 11 Dec 2024 19:54:55 GMT

I get extra data as I have ee broadband but it’s always been 13.0gb each month and it comes up that amount when I text balance to 150 and I don’t have any add ons that would increase the data.

Re: Account and app issue

Leanne_T — Thu, 12 Dec 2024 08:51:28 GMT

Thanks for coming back to me @Spikeymaria

To get the incorrect data allowance showing in your EE account looked into, please give us a call on 150.

The team can check this for you and if needed get a single user fault raised to get the data allowance showing correctly.

Let me know how you get on 🙂

Leanne.

Re: Account and app issue

Spikeymaria — Thu, 12 Dec 2024 09:43:26 GMT

I already spoke to someone yesterday and they said it’s a cliche that should right itself but it hasn’t

Re: Account and app issue

Leanne_T — Thu, 12 Dec 2024 09:45:38 GMT

I see @Spikeymaria

If this has not changed, please contact the team again and let them know.

They can get this looked into further for you.

Leanne 🙂

Re: Account and app issue

Spikeymaria — Fri, 13 Dec 2024 09:30:47 GMT

I spoke to them again and they put me through to a tech guy who said wait and see if it’s different when I get my new data and stuff next month if it’s still the same to try to uninstall n redownload the app again or to just ignore it so it’s just a wait and see now.

Re: Account and app issue

Leanne_T — Fri, 13 Dec 2024 09:32:53 GMT

Thanks for coming back to me with an update @Spikeymaria

Please let me know how you get on after your next bill date to let me know if this is the same for you.

Thanks 🙂

Leanne