topic Re: data won’t work and i can’t use it at all in Mobile Data

data won’t work and i can’t use it at all

itsjustmegabb — Fri, 06 Dec 2024 21:23:27 GMT

sent from iphone 14 pro max

i switched from o2 and went into the shop to get a new sim, everything was fine and it worked when i switched (i didn’t have any data left) and i used my new EE, i was aware that something would happen as i would get my new phone number, but all of a sudden this afternoon i cant use my sim. its stuck on EDGE and i cant sent messages nor use data or do anything, i got a text saying my number changed but nothing happened. please help.

Re: data won’t work and i can’t use it at all

Chris_B — Fri, 06 Dec 2024 21:25:40 GMT

@itsjustmegabb Have you restarted the device since? And did you bring your 02 number over to EE by giving your PAC to EE ?

Re: data won’t work and i can’t use it at all

itsjustmegabb — Fri, 06 Dec 2024 21:26:44 GMT

i got everything sorted about changing my phone number in the shop, and they got my pac number too… i’ve restarted my phone about 10 times and nothing works.

Re: data won’t work and i can’t use it at all

Peter_W — Sat, 07 Dec 2024 10:23:52 GMT

Hey there @itsjustmegabb, thanks for reaching out to us here on the Community!

What model of phone are you using at the moment?

Have you had a chance to check our network status checker to see if there's anything that could be happening in the area to affect your connection, too?

Peter