topic Re: Data gifting is not working in Mobile Data

Data gifting is not working

Ellebee110 — Fri, 15 Nov 2024 22:03:49 GMT

I can usually gist some of my data to me son but since yesterday this service has been ‘down’ I have plenty of data. I cannot find a live chat option too ask EE

Re: Data gifting is not working

Rach_H — Sat, 16 Nov 2024 12:49:06 GMT

Hi @Ellebee110,

Welcome to the Community!

We know how important it is for you to be able to gift data between the lines on your account, so I can understand your frustration with this. I'd recommend giving our team a call, and they can take a look into why this is happening, and help you get this sorted.

Rach

Re: Data gifting is not working

Phoenix16 — Sun, 17 Nov 2024 14:02:40 GMT

Mines been down also since Friday

everytime I go on it’s giving the same message that it’ll be fixed soon…. Been 72hrs for me. Any ideas EE when this will be fixed?

Re: Data gifting is not working

Leanne_T — Mon, 18 Nov 2024 14:51:58 GMT

Hi there @Phoenix16

Thanks for coming to the community 🙂

Are you trying to gift data using the EE app or EE account online?

Do you get an error message?

Speak to you soon.

Leanne.

Re: Data gifting is not working

LB7777 — Wed, 04 Dec 2024 20:57:19 GMT

Data gifting hasn't been working for over a week for me.i've tried App and website. Getting fed up of EE to be quite honest. Can someone tell me how to fix this?

Re: Data gifting is not working

Leanne_T — Thu, 05 Dec 2024 09:58:50 GMT

Hi @LB7777

I am sorry you are unable to gift data at the moment.

Do you get an error message?

Have you reported the data gifting to our tech guides on 150?

Leanne 🙂