topic Re: No data after renewal in Mobile Data

No data after renewal

Neeta2001 — Wed, 04 Dec 2024 03:21:30 GMT

Hey.

So today my allowance have a renewal day... I logged in to my account and it shows that I have no data left whatsoever... 3 hours after renewal? Why? What's going on?

I have plan with 125GB data so I don't think I have use it today 😅

Re: No data after renewal

Bilky21 — Wed, 04 Dec 2024 06:25:57 GMT

Same here ..

Re: No data after renewal

Leanne_T — Wed, 04 Dec 2024 10:00:03 GMT

Hi there @Neeta2001 @Bilky21

Thanks for coming to the community.

What happens if you try and access data on the device?

Can you text BALANCE to 150 and let me know the full reply?

Speak to you soon 🙂

Leanne.

Re: No data after renewal

Neeta2001 — Wed, 04 Dec 2024 11:39:54 GMT

they are realy killing me lately

Re: No data after renewal

Neeta2001 — Wed, 04 Dec 2024 11:40:54 GMT

And I have 125GB all year rounder data in mu plan

Re: No data after renewal

Neeta2001 — Wed, 04 Dec 2024 11:55:15 GMT

I don't know if you can see the picture.

After sending BALANCE on 150, I recieved that in reply:

"our current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges).Your current allowances are: Unlimited UK minutes and Unlimited UK texts.
You have 0MB remaining of your 0MB data allowance.
This will refresh 04 Jan 2025.
You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown.
Have BT Broadband with us? Text DOUBLEDATA to 150 and (subject to a few eligibility checks) we'll double your Mobile data allowance.
For a summary of your recent invoices and payments reply BILL
You can do even more on the EE App. Get the app for free (...)

I wonder, what is that?! "You have 0MB remaining of your 0MB data allowance." ?

Re: No data after renewal

XRaySpeX — Wed, 04 Dec 2024 14:33:18 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Your reply was from BT. Who are with for mobile, BT or EE?

Re: No data after renewal

Neeta2001 — Thu, 05 Dec 2024 00:55:45 GMT

That's my problem since very beginning. I had Sim only contract with BT at first but after EE and BT collaborate all Sim plans from BT was automatically taken by EE. But since EE updated my service after take over all my service messages are goijt to or coming from BT still....

Problem is still ongoing. I can see renewal was today but data allowance is 0MB while the full data amount is changing every 2 hours. From 0 to 100,then 200 and 350GB....

Not mentioned that still have some silly 3rs bar on, while everyone is saying it's off... Well it has stopped andndidn't work for 2 weeks now

Re: No data after renewal

XRaySpeX — Thu, 05 Dec 2024 01:00:57 GMT

Doesn't look like you're with EE at all.

What's "3rs bar"?

Re: No data after renewal

Hfarren — Thu, 05 Dec 2024 07:20:32 GMT

I have the same problem today, but only on 1 account I have 3 (2 for kids). But I cannot gift data to them as it says I have no data left and I should have unlimited data.

Re: No data after renewal

XRaySpeX — Thu, 05 Dec 2024 08:47:12 GMT

@Hfarren : Where are you & where are they? When is your billing date?

Re: No data after renewal

Neeta2001 — Thu, 05 Dec 2024 13:41:45 GMT

Omg 🙈 forgive me spelling 😅🙏 3rd party bar I meant of course 😅

Cheeky 😝😝😝

Re: No data after renewal

XRaySpeX — Thu, 05 Dec 2024 14:27:35 GMT

Text UNBAR to 150.

Re: No data after renewal

Neeta2001 — Thu, 05 Dec 2024 15:11:22 GMT

I did but it's not working, it never been barred before. I tried to solve this with EE, they said It will come back to normal after renewal but it still not working

Re: No data after renewal

Lesley_W — Thu, 05 Dec 2024 18:41:16 GMT

Hi @Neeta2001

If this is a spend limit and it hasn't automatically reset after your billing date, please give our team a call so they can look into this.

Lesley

Re: No data after renewal

Neeta2001 — Fri, 06 Dec 2024 23:50:36 GMT

I know what it is. I only reapet what woman from EE told me.

And today, They still saying that I don't have any barring active.

To be honest it's a bit annoying, I choose EE especially for Charge to bill service and when it's not working for a month I am feeling cheated and want to leave

Re: No data after renewal

Katie_B — Sat, 07 Dec 2024 10:36:40 GMT

Hi @Neeta2001.

I would love to be able to look into this further, however, we have no account access here on the community.

Please give us a call and a member of our customer care team will be happy to help.

Katie 🙂