topic Re: gifting data in Mobile Data

gifting data

LABoyd — Fri, 29 Nov 2024 20:29:34 GMT

Hi,

I've been gifting data to my daughter for years but recently I'm getting "sorry, we can't show this devices data right now, Please try again later". I have tried multiple times later and phoned 150. Supposed to get a text with instructions, but nothing came through.

highly frustrating!

How do I fix this?

Re: gifting data

Ali_A — Sat, 30 Nov 2024 08:42:11 GMT

Hi @LABoyd

Welcome to the Community.

Sorry that you're facing difficulty gifting data.

Are you performing this through the EE App or via the online account EE website?

You may need to call Customer Service again who can manually gift your data, as well as check your account to make sure it's still set up correctly.

When you call customer service, press option 2 to use the traditional voice menu selection (bypass the text message menu).

Ali