topic Re: Why is data gifting still not working it hasn’t been working for three day in Mobile Data

Why is data gifting still not working it hasn’t been working for three day

Redfrag — Fri, 22 Nov 2024 08:26:59 GMT

I cannot gift any data still it keeps saying that there is a problem and it will be fixed shortly. Please can it be fixed

Re: Why is data gifting still not working it hasn’t been working for three day

Leanne_T — Fri, 22 Nov 2024 11:32:32 GMT

Morning @Redfrag

Thanks for coming to the community.

Are you logging into the EE app or the EE account online?

How long ago did you last gift data?

Leanne.

Re: Why is data gifting still not working it hasn’t been working for three day

Nathanvj12 — Fri, 22 Nov 2024 13:25:36 GMT

Hi I have the same problem, I've not been able to gift data for over a week now ,I log in at EE account online , last gifted data about 2 weeks ago

Re: Why is data gifting still not working it hasn’t been working for three day

Ali_A — Sat, 23 Nov 2024 09:05:42 GMT

Hi @Nathanvj12

Have you updated to the latest version of the EE app?

In the mean time, you can call Customer Service on 150 where a guide can gift the data for you.

Ali

Re: Why is data gifting still not working it hasn’t been working for three day

clarkcook — Mon, 25 Nov 2024 15:30:05 GMT

Hi, I am having the same issue. I have been unable to gift data for the past four working days. Is this a system issue?

Re: Why is data gifting still not working it hasn’t been working for three day

Trybula87 — Tue, 26 Nov 2024 09:21:12 GMT

Does anyone know why I can't gift my data??

[mod edit to remove personal data]

Re: Why is data gifting still not working it hasn’t been working for three day

Ali_A — Tue, 26 Nov 2024 11:23:55 GMT

Hi @clarkcook & @Trybula87

If your data gifting is still not working after trying the different steps, please give our Customer service team a call who can check the Self-Serve account is still set up correctly and also manually gift the data for you.

Ali

Re: Why is data gifting still not working it hasn’t been working for three day

Nathanvj12 — Wed, 27 Nov 2024 10:16:25 GMT

Hi Ali, I don't have the ee app I just log in through the Web, I'm still getting the same problem, I'll give customer service a call thank you

Re: Why is data gifting still not working it hasn’t been working for three day

Ali_A — Wed, 27 Nov 2024 11:39:02 GMT

@Nathanvj12

You're welcome.

It may be worth installing the EE App which may make it easier in the future.

Have a look at About EE App to find out more.

Either way, the guides will be able to help you get the issue resolved when you give them a call.

Ali