topic Re: Gifting Data issue ! in Mobile Data

Gifting Data issue !

KK03MUM — Fri, 22 Nov 2024 23:37:36 GMT

Hi , been trying for days to gift data - keeps saying there is an issue and to try back later - trying days later still ….. any ideas please

many thanks ☺️

Re: Gifting Data issue !

Redfrag — Sat, 23 Nov 2024 03:09:16 GMT

Why are EE not doing anything about this it’s happening to so many people but it’s not being fixed?

Re: Gifting Data issue !

Redfrag — Sat, 23 Nov 2024 03:10:27 GMT

Why not fix the issue with the app and online as you cannot do it on either?

Re: Gifting Data issue !

Linzi_H — Sat, 23 Nov 2024 10:49:42 GMT

Hi @Redfrag

Welcome to the community.

Are the two numbers on the same account you want to gift data between?

Have you been able to gift data before online or through the EE app?

Do you get an error message, or what happens exactly when you try?

Linzi

Re: Gifting Data issue !

Linzi_H — Sat, 23 Nov 2024 10:51:39 GMT

Hi @KK03MUM

Is this happening on the EE app and your main online account?

Have you been able to gift data online before successfully?

Linzi

Re: Gifting Data issue !

KK03MUM — Sat, 23 Nov 2024 20:25:47 GMT

Yes

Re: Gifting Data issue !

KK03MUM — Sat, 23 Nov 2024 20:26:03 GMT

Never been an issue before 😞

Re: Gifting Data issue !

KK03MUM — Sat, 23 Nov 2024 20:28:37 GMT

Re: Gifting Data issue !

Linzi_H — Sun, 24 Nov 2024 11:21:09 GMT

Thanks so much for that @KK03MUM

If you've tried different devices and also cleared cookies/cache, the next step is calling our team directly. They'll double check your online account and get the error message raised with our technical support area. If needed they can also gift the data for you over the phone.

Linzi

Re: Gifting Data issue !

Kellyp85 — Thu, 28 Nov 2024 08:26:39 GMT

Hi, I am having the same issue. I have tried calling 150 and that’s down too or I can’t get through.

I need this fixing to gift data to my son.

thanks

Re: Gifting Data issue !

Michael_D — Thu, 28 Nov 2024 10:29:54 GMT

Hi @Kellyp85

I know handy it is to have data gifting.

Have you tried to delete the app and install it yet?

Can you also try to clear the cookies and cache from your browser and then login to the EE website to see if you can gift data there?

Keep me posted with how you get on.

Michael

Re: Gifting Data issue !

Rasul80 — Sun, 23 Feb 2025 22:18:57 GMT

Hi I have sam problem I cant find gift data in my app anyone no

Re: Gifting Data issue !

Katie_B — Mon, 24 Feb 2025 08:15:59 GMT

Hi @Rasul80.

Is the number you are looking to Gift Data to under the same billing account?

If yes, what error do you see when trying to Gift Data?

Katie