topic Re: I cant gift data to my daughter when is it going to be fixed please in Mobile Data

I cant gift data to my daughter when is it going to be fixed please

rogerdodger69 — Wed, 20 Nov 2024 09:14:14 GMT

is data transfer still down ......

Re: I cant gift data to my daughter when is it going to be fixed please

Michael_D — Wed, 20 Nov 2024 12:38:46 GMT

Hi @rogerdodger69

Welcome to the community.

Are you still having trouble gifting data now?

Can you try to delete the app and install it again to see if that helps?

If it doesn't, do you see an error message?

Michael

Re: I cant gift data to my daughter when is it going to be fixed please

citricky — Thu, 21 Nov 2024 10:56:49 GMT

I have been trying to gift data for three days now on both my phone and laptop and the same message comes up stating that it's not fixed yet but will be.

Please advise.

Re: I cant gift data to my daughter when is it going to be fixed please

Michael_D — Thu, 21 Nov 2024 11:45:41 GMT

Hi @citricky

I am sorry to hear that you've been having trouble gifting data.

Have you been able to try deleting and installing the app again to see if that works?

Can you also try to clear the cookies and cache from your browser to see if that helps?

Michael

Re: I cant gift data to my daughter when is it going to be fixed please

mysty — Thu, 12 Dec 2024 15:16:11 GMT

Hi,

I have also been trying to gift data for over 2 weeks from the website not an app, on my laptop that I always use for gifting data and it still won't work.

Re: I cant gift data to my daughter when is it going to be fixed please

Leanne_T — Thu, 12 Dec 2024 17:00:33 GMT

Hi there @mysty

Thanks for coming here.

Do you get an error message when trying to gift data?

Have you gifted data previously to another number on your account?

Thanks 🙂

Leanne.

Re: I cant gift data to my daughter when is it going to be fixed please

daniabay — Fri, 03 Jan 2025 09:21:27 GMT

How I transfer data from my one SIM into another my SIM

Re: I cant gift data to my daughter when is it going to be fixed please

Ali_A — Fri, 03 Jan 2025 11:13:53 GMT

Hi @daniabay

For help with gifting data between lines on your account, just head over to our How do I gift my data and set family controls? page.

It has all the steps you need to transfer data.

Ali