topic Re: Data gifting not working in Mobile Data

Data gifting not working

mpr1111 — Tue, 19 Nov 2024 22:59:34 GMT

I've been trying for the last 2 days to gift some data to my wife who has run out but keep getting the following message under both phones:

"Sorry, we can't show this device's data right now. Please try again later."

When looking in the usage pages its fine, only shows this when selecting the phones to gift data.

This is very annoying as she's unable to use her phone when not on wifi.

Re: Data gifting not working

Leanne_T — Wed, 20 Nov 2024 09:35:45 GMT

Morning @mpr1111

Thanks for coming to the community.

I am sorry you are unable to gift data to your wife.

Do you get the same message using the EE app and logging into the online account?

Speak to you soon.

Leanne.

Re: Data gifting not working

Crus00 — Wed, 20 Nov 2024 10:23:28 GMT

Morning,

I'm getting exactly the same message. I've tried the app and online and tried it on several devices. I'm trying to send data to my daughter.

She currently has no WIFI so is unable to connect to the internet!

This isn't the first time this has happened. It happens almost every time I try to gift data!

Re: Data gifting not working

Maz7714 — Sat, 23 Nov 2024 18:10:42 GMT

I've had the same problem for over 2 weeks. Did you get it resolved? I just went to gift data again and same error message

Re: Data gifting not working

Maz7714 — Sat, 23 Nov 2024 18:13:28 GMT

I've had the same issue for the last 2 weeks and I regularly gift data to my children. I've tried 3 different browsers, a different computer and the app. Still no luck.

Re: Data gifting not working

Michael_D — Sun, 24 Nov 2024 12:23:44 GMT

Hi @Maz7714

I know how handy it is to have data gifting working.

Have you tried to delete the app and install it again, and also to clear the cookies and cache on your browser?

If that doesn't help, I'd recommend speaking to our tech guides so they can look at this further for you.

Michael