topic Re: in Mobile Data

Nathanvj12 — Thu, 14 Nov 2024 17:03:59 GMT

Hi I'm still having the same problem gifting data ,been like that a few days now

Re:

Leanne_T — Thu, 14 Nov 2024 18:50:47 GMT

Hi @Nathanvj12

Thanks for coming to the community.

Are you trying to gift data using the EE app or logging into the account on a web browser?

When did you last gift data?

Just to check, are you in the UK?

Thanks.

Leanne 🙂

Re:

Nathanvj12 — Fri, 15 Nov 2024 09:49:49 GMT

Hi Leanne thanks for replying ,I'm logging into my account through the browser and last gifted data on the 7th of November, it's still saying we can't show this devices data right now,that's been about 4 days now.

Kind regards

Re:

Leanne_T — Fri, 15 Nov 2024 12:57:54 GMT

Thanks @Nathanvj12

Can you gift data using the EE app?

Also, just to check have you reported the error message to our mobile guides on 150 to be looked into?

Leanne 🙂