topic Re: Is Data gifting down in Mobile Data

Is Data gifting down

Nickw01 — Sat, 16 Nov 2024 18:33:14 GMT

Have been unable to gift data for 3 days. Is this a wider issue?

Re: Is Data gifting down

Michael_D — Mon, 18 Nov 2024 09:24:07 GMT

Hi @Nickw01

Welcome to the community.

Have you been able to gift data since your post?

If not, do you see any kind of error?

Is it happening in the EE app and on the website?

Michael

Re: Is Data gifting down

Nickw01 — Mon, 18 Nov 2024 10:35:03 GMT

Still unable to gift data, error shown below[Image]

Sent from Outlook for Android<>

Re: Is Data gifting down

Nickw01 — Mon, 18 Nov 2024 10:35:09 GMT

Still unable to gift data

Re: Is Data gifting down

Nickw01 — Mon, 18 Nov 2024 10:35:53 GMT

Happening on app and website

Re: Is Data gifting down

Michael_D — Mon, 18 Nov 2024 10:47:26 GMT

Thanks @Nickw01

Have you been able to try deleting the app and installing again, and also clearing the cookies and cache from your browser, just to rule out anything on the device stopping it?

Michael

Re: Is Data gifting down

Nickw01 — Mon, 18 Nov 2024 10:57:19 GMT

Deleted and reinstalled app, data gifting now available. Thank you

Re: Is Data gifting down

Michael_D — Mon, 18 Nov 2024 11:24:50 GMT

Brilliant news @Nickw01, I'm glad to hear it has worked.

Take care and have a great day.

Michael