topic Re: Why Isn’t data gifting working? in Mobile Data

Why Isn’t data gifting working?

HaydnD — Sun, 10 Nov 2024 13:37:19 GMT

Northerner — Sun, 10 Nov 2024 14:11:02 GMT

What error messages are you receiving.

Have you gifted data before.

Thanks

HaydnD — Mon, 11 Nov 2024 11:34:55 GMT

I have gifted data many times

Leanne_T — Mon, 11 Nov 2024 13:34:05 GMT

Thanks for coming to the community.

Are you gifting data using the EE app or logging to your EE account using a web browser?

How long ago did you last gift data?

Are you in the UK?

Speak to you soon 🙂

Leanne.

HaydnD — Mon, 11 Nov 2024 14:05:18 GMT

Hi Leanne,

Web browser

Last month

Leanne_T — Mon, 11 Nov 2024 15:06:09 GMT

Thanks very much @HaydnD

Have you tried clearing cookies and cache and opening a new browser?

If so, please call us on 150 and the team will get this looked into for you 🙂

Leanne.

HaydnD — Wed, 13 Nov 2024 16:12:03 GMT

Hi Leanne,

I managed to gift data using the App (still can't gift from laptop or mobile using Chrome)

Haydn

Leanne_T — Wed, 13 Nov 2024 16:27:16 GMT

Thanks for coming back to me.

Can you try another browser other than Chrome, does the same happen?

Speak soon 🙂

Leanne.