topic Data gifting error in Mobile Data

Data gifting error

aarp — Fri, 08 Nov 2024 21:06:19 GMT

Trying to gift data to my wife's phone, and keep getting an error message that doesn't allow me to complete it.

I've gifted data many times in the past, without issues (both number are on the account), but now when I select the phone to gift, the this message:

"We will have it fixed soon - Sorry, we can't show this device's data right now. Please try again later"

Been trying this for a few days with the same error message. Doing it through my EE website

Re: Data gifting error

Bretthughes2k3 — Sat, 09 Nov 2024 08:53:25 GMT

I'm having the exact same problem

Re: Data gifting error

Katie_B — Sat, 09 Nov 2024 10:14:43 GMT

Good morning @aarp and @Bretthughes2k3.

Are you both seeing this error this morning?

Katie

Re: Data gifting error

aarp — Sat, 09 Nov 2024 11:13:05 GMT

Hi @Katie_B @Bretthughes2k3 - yes, still having the issue. It's ben like that since Monday...

Re: Data gifting error

aarp — Sat, 09 Nov 2024 11:20:06 GMT

Hi @Katie_B @Bretthughes2k3

read through similar messages, as many people seem to be having this issue. Following the suggestion in this other chat, I managed to gift the data through the EE app - so not an account issue, but rather something to do with the website.

Re: Data gifting error

Katie_B — Sun, 10 Nov 2024 08:10:26 GMT

Hi @aarp.

Thanks for letting us know you have been able to gift through the EE app.

I will feed this back to our website team so this can be looked into further.

Katie