topic Re: Data usage in Mobile Data

Data usage

GreenBun — Tue, 15 Oct 2024 10:46:45 GMT

It looks like as soon as Ieave the house, my phone is offline, even though I have plenty of data to use. I checked it when I logged into my account. It started happening after I reached my data limit last month. But it's a new month, and the data allowance kicked in, unfortunately, it seems like my phone is still offline. Can someone from the EE technical team help me?

Re: Data usage

bristolian — Tue, 15 Oct 2024 10:53:20 GMT

Is mobile data enabled on your phone? If yes - try toggling it off/on. If no - it needs to be enabled.

What are the symptoms that make you think your phone is offline? Can you make & receive calls?

Re: Data usage

GreenBun — Tue, 15 Oct 2024 13:01:51 GMT

Thank you! The data was disabled.