topic Apple Update 18 in Mobile Data

Apple Update 18

TaDa1 — Fri, 04 Oct 2024 16:57:56 GMT

Anyone having issues connect to the network following the iOS 18 update? Apple’s advice doesn’t work and I’ve put a brand new EE some in and still won’t connect. TIA

Re: Apple Update 18

Schockwave — Fri, 04 Oct 2024 17:31:59 GMT

Hello @TaDa1 ,

Welcome to the community,

Why did you put a new SIM card in your phone? Was there a problem with your original card or have you just moved over to EE?

Re: Apple Update 18

TaDa1 — Fri, 04 Oct 2024 17:36:34 GMT

i thought it might have been a failed SIM card so I went to my local EE store and they said it had been happening a lot with apple customers and a new card would sort it but it hasn’t worked.

Re: Apple Update 18

Northerner — Fri, 04 Oct 2024 19:04:36 GMT

Hi @TaDa1

Did you get the phone from EE.

Are you on EE PAYG or pay monthly contract.

Did the SIM work in the store.

Thanks

Re: Apple Update 18

TaDa1 — Sat, 05 Oct 2024 06:38:46 GMT

Didn’t get the phone from EE I’m on a pay monthly contract and the SIM didn’t work in the store but I was told it can take up to 24 to start working. I’ve tried everything that Apple tech support have recommended. I have read online that this has happened a lot when the iOS 18 update is done. The SIM works find in my son’s phone!

Re: Apple Update 18

bristolian — Sat, 05 Oct 2024 07:28:17 GMT

@TaDa1 wrote:

I have read online that this has happened a lot when the iOS 18 update is done. The SIM works find in my son’s phone!

Device software updates do not cause SIMs to fail. This is evidenced by the SIM working fine in another phone.

Where did you read this online?

Re: Apple Update 18

Chris_B — Sat, 05 Oct 2024 07:37:45 GMT

@TaDa1 First I’ve heard about iOS 18 network issues and if this was the case Apple would have pulled the iOS update. . And as your device didn’t come from EE and your sim does work in a different device then your device is at fault. What iPhone model number is it ? Where did you get this device from ?

Re: Apple Update 18

LivLivLuvLuv — Sat, 23 Nov 2024 23:18:51 GMT

Hi,

Do you find any useful tips to resolve it? My phone got the same issues after updating to IOS 18. I went to EE, make a new sim card but it doesn't helpful, this sim works well in EE guy's phone, but it shows No Service on my phone. I texted to Apple Support, they did diagnostics check and told me it should work well and IOS 18 helped my phone working faster (i dont think so).

Re: Apple Update 18

Michael_D — Sun, 24 Nov 2024 15:45:10 GMT

Hi @LivLivLuvLuv

Thanks for coming to the community.

Have you spoke with our tech guides to have a look into this further? They can run through some diagnostic checks from our side to see if they can spot anything that could be causing it.

If the SIM is working in another phone, it does point to something with the phone.

Michael