topic Re: Re: Remove age restriction and content lock in Mobile Data

Re: Remove age restriction and content lock

Decklan1 — Sun, 24 Dec 2023 03:43:06 GMT

Yes

Re: Re: Remove age restriction and content lock

Katie_B — Sun, 24 Dec 2023 07:17:11 GMT

Hi @Decklan1.

Are you a pay as you go or pay monthly customer?

Information on how you can remove this can be found HERE.

Katie

Re: Re: Remove age restriction and content lock

Sohaila_khan — Mon, 05 Feb 2024 19:17:19 GMT

Monthly

Re: Re: Remove age restriction and content lock

Chris_B — Mon, 05 Feb 2024 20:33:10 GMT

@Sohaila_khan Click the green HERE on the post above yours,

it even says Information on how you can remove this can be found HERE

Re: Re: Remove age restriction and content lock

Satindervirdi80 — Fri, 17 May 2024 18:12:25 GMT

Hello

Re: Re: Remove age restriction and content lock

Satindervirdi80 — Fri, 17 May 2024 18:13:08 GMT

Yesw

Re: Re: Remove age restriction and content lock

Leanne_T — Sat, 18 May 2024 06:39:14 GMT

Hi @Satindervirdi80

Welcome to the EE Community.

Please see How do I turn on parental controls on my device? for details on removing your content lock.

Thanks

Leanne.

Re: Re: Remove age restriction and content lock

Deanzy004 — Tue, 03 Sep 2024 10:25:57 GMT

Can u remive it please

Re: Re: Remove age restriction and content lock

Michael_D — Tue, 03 Sep 2024 13:24:30 GMT

Hi @Deanzy004.

Welcome to the community.

I don't have access to your account to be able to remove the content lock for you here, but you can see how to remove it yourself on our How do I turn on parental controls page.

Michael

Re: Re: Remove age restriction and content lock

Mason36 — Fri, 04 Oct 2024 08:50:15 GMT

Won’t let me go on anything 18 +

Re: Re: Remove age restriction and content lock

Katie_B — Fri, 04 Oct 2024 09:31:24 GMT

Hello @Mason36.

Are you a pay as you go or pay monthly customer?

Katie

Re: Re: Remove age restriction and content lock

goharbhatti368 — Mon, 07 Oct 2024 06:21:56 GMT

Yes remove age restriction and content lock because im 30

Re: Re: Remove age restriction and content lock

Peter_W — Mon, 07 Oct 2024 08:51:34 GMT

Morning @goharbhatti368, welcome to the EE Community 😊

Have you had a chance to try any of the steps recommended by our team earlier in this thread?

If you're on pay monthly this should have you covered, or if you're on Pay as you go it's a little bit different and requires separate verification.

For PAYG, you'll just need to call our team on 150 where we verify your age via a small credit card transaction that's fully refunded, or alternatively you can visit your nearest EE Store with a valid passport or UK driving license.

Peter

Re: Re: Remove age restriction and content lock

Springhill — Sun, 09 Feb 2025 14:47:13 GMT

Remove yes

Re: Re: Remove age restriction and content lock

Springhill — Sun, 09 Feb 2025 14:47:43 GMT

Pay and go

Re: Re: Remove age restriction and content lock

Springhill — Sun, 09 Feb 2025 14:47:55 GMT

Monthly

Re: Re: Remove age restriction and content lock

Ali_A — Mon, 10 Feb 2025 08:03:58 GMT

@Springhill

Please go to How To I Turn On/Off Parental controls to change your Content Lock / Parental Controls on Pay monthly (contract) lines.

For Pay as you go (Pre-pay) you need to call EE on 150 with a credit card handy to verify your age. Alternatively you can visit any EE store with some photo ID

Ali

Re: Re: Remove age restriction and content lock

Reecelanders25 — Wed, 26 Feb 2025 00:09:45 GMT

How can I do this

Re: Re: Remove age restriction and content lock

Katie_B — Wed, 26 Feb 2025 08:23:49 GMT

Hello @Reecelanders25.

Thanks for coming here.

Are you a pay monthly customer?

If yes, you can remove content lock by logging in to your EE account online or via the app.

Katie

Re: Re: Remove age restriction and content lock

Mau_2312 — Mon, 28 Jul 2025 13:45:06 GMT

Yes