topic Re: Data in Mobile Data

Data

MirandaLass — Wed, 25 Sep 2024 12:01:50 GMT

So it says I have 25GB data a month, but it never works out of the house to connect to the internet and I always have to get WiFi from wherever I am and isn't always available so I am hoping this can be amended

Re: Data

Alex_H — Wed, 25 Sep 2024 15:45:54 GMT

Hi @MirandaLass,

Welcome to the EE Community

I am sorry to hear you are unable to use your mobile data, is this something that just started recently?

What type of phone is it you are using? When you pull down the quick menu by swiping down from the top of the phone, is your mobile data showing as on here?

Alex

Re: Data

MirandaLass — Thu, 26 Sep 2024 19:43:50 GMT

Samsung galaxy core

But no it doesn't

Re: Data

Ritu_D — Fri, 27 Sep 2024 09:53:59 GMT

Hi @MirandaLass

I hope you are keeping well.

Thanks for getting back to us, it sounds like we need to switch your mobile data on.

You can do this by swiping your screen down from the top and tap Mobile data on or you can follow these steps:

Go to settings > Go to connections > Go to data usage > make sure the toggle next to Mobile data is on.

Let me know if this works for you.

Thanks

Ritu