topic Re: Lost mini WiFi data in Mobile Data

Lost mini WiFi data

Bryan777 — Mon, 23 Sep 2024 03:13:37 GMT

All my 25gb of data has been used where would I find out in detail where the data was used, ie- How much data used on each websites etc.

Re: Lost mini WiFi data

Chris_S — Mon, 23 Sep 2024 11:25:59 GMT

Hi @Bryan777 Although we can't let you know how much data has been used on a specific website, a guide can take a look to see bowsers and apps have used data, and how much has been used by those apps and browsers.

If you dial 150 from your phone, a guide can get this looked into for you.

Chris S

Re: Lost mini WiFi data

Bryan777 — Wed, 25 Sep 2024 00:31:52 GMT

To whom do I ask? If I believe that I did not receive my 25gb allowance?

Re: Lost mini WiFi data

Michael_D — Wed, 25 Sep 2024 07:15:10 GMT

You'd be able to speak to any of our guides @Bryan777. They will be able to check your account to see if the pack was added so you had the 25GB, and the usage.

You can see all of the options to reach the team on our Contact Us page.

Michael

Re: Lost mini WiFi data

Bryan777 — Wed, 25 Sep 2024 18:57:58 GMT

Thank you kindly owre kid.

Went through the Options,

Got answered in under 5 mins,

Nice surprise especially when the AI said upto 20 mins.

Spoke to a real human

(how do I know a human?)

(Make a AI laugh so much, It puts the phone down and goes for a pee)

To the Mexican Irish Customer Service Agent.

Called NEF

10 outta 10

Properly Sorted.

ps, Once again Michael ta very much.

Re: Lost mini WiFi data

Christopher_G — Thu, 26 Sep 2024 07:25:05 GMT

Thanks for letting us know, @Bryan777

I'm glad they passed your AI test 🤣

Chris 🙂