topic Re: Unable to Gift Data for months in Mobile Data

Unable to Gift Data for months

SALLYMANGO — Thu, 06 Jun 2024 05:33:29 GMT

I have been unable to gift data via the app for months now, why has this not been sorted EE? You are not providing the service agreed in my contract.

Re: Unable to Gift Data for months

Chris_B — Thu, 06 Jun 2024 07:39:41 GMT

@SALLYMANGO Have you spoken to customer services about this ? If not they don’t know you have an issue with data gifting.

Re: Unable to Gift Data for months

SALLYMANGO — Thu, 06 Jun 2024 07:57:27 GMT

I have indeed...twice over the last 2 months. They explained that there are technical issues, yet still no resolution ! I will call again today.

Re: Unable to Gift Data for months

awmid — Fri, 09 Aug 2024 12:07:05 GMT

App not working for days now!

Have to but extra data because I'm unable do to do usual data gift.

Rip off!

Re: Unable to Gift Data for months

Linzi_H — Fri, 09 Aug 2024 12:22:33 GMT

Hi @awmid

Thanks for coming to the community.

I'm disappointed to hear that you're having a spot of bother with the EE app at the moment.

Have you tried to delete and reinstall this?

Have you tried to log into your main online account to gift data?

Linzi

Re: Unable to Gift Data for months

bbet1234 — Thu, 29 Aug 2024 22:11:37 GMT

I’ve not been able to gift data for ages- coincidentally at a time when transferring to unlimited data for a fee, is being promoted.

I have deleted app, restarted, phoned multiple times, tried online, there’s no fixing this. Always told it’ll be fixed ‘soon’

Re: Unable to Gift Data for months

Lesley_W — Fri, 30 Aug 2024 11:02:19 GMT

Hi @bbet1234

Thanks for your message.

I'm sorry you have been having trouble data gifting, when you spoke to our team about it, were they able to complete the gift for you?

Thanks

Lesley

Re: Unable to Gift Data for months

Nic900 — Wed, 18 Sep 2024 10:08:09 GMT

Unacceptable. Gifting data not working. The app in general is terrible, doubly so for a communications company.

Gifting data has been problematic for months.

Also please don't use phrases like "a spot of bother" your customers are very frustrated and this type of speak is trvialising the issues.

No excuses get this fixed!

Re: Unable to Gift Data for months

Chris_B — Wed, 18 Sep 2024 10:12:16 GMT

@Nic900 Does it work via your online account? If not you need to call customer support as it’s not an app issue it’s an account issue,

Re: Unable to Gift Data for months

bbet1234 — Wed, 18 Sep 2024 11:18:50 GMT

Hi
yes - called technical too- not helped other than wait and see..

Sent from Yahoo Mail for iPhone

Re: Unable to Gift Data for months

Peter_W — Wed, 18 Sep 2024 12:21:29 GMT

Thanks for the update @bbet1234.

Did they manage to help you gift the data from our end in the meantime?

I really appreciate your patience with this too, and please keep us posted on how things go.

Peter

Re: Unable to Gift Data for months

bbet1234 — Wed, 18 Sep 2024 16:15:50 GMT

The data can always be moved if I phone to request- well, wait for a call. The app or online hasn't worked for months

Sent from Yahoo Mail for iPhone

Re: Unable to Gift Data for months

Fletch755 — Wed, 22 Jan 2025 16:48:03 GMT

Re installing? Why it’s an EE problem not user problem

Re: Unable to Gift Data for months

Alex_H — Wed, 22 Jan 2025 18:48:43 GMT

Hi @Fletch755,

Welcome to the EE Community

Some problems with data gifting may be caused by an app or browser issue, so we would always recommend giving steps such as re-installing the app or trying different browsers a try.

If there is no change when trying those things however we would then recommend reaching out to our team on 150 so they can access your account and help investigate the issue you are having with data gifting.

Alex