topic Re: Abroad pass day in Mobile Data

Abroad pass day

Patty99 — Mon, 09 Sep 2024 10:16:09 GMT

I’ve been charged 11 times for data pass when abroad! The add which I have been using at all - connected to WiFi!

As I understand for info I got when abroad I have unlimited data included in my plan so I don’t understand what I been billed for?

It a lot of money for something I haven’t been using! On top of it the internet wasn’t working outside house without WiFi!

Re: Abroad pass day

Schockwave — Mon, 09 Sep 2024 11:57:36 GMT

Hello @Patty99 ,

Welcome to the community,

For account issues, you will have to speak to EE customer service, as we have no account access in the forums.For going abroad, you do not have unlimited data, but up to 50GB when abroad on contract and half that when on pay as you go.

The data you have unlimited is for the UK, for abroad, you need an add on if not using wifi and it still only allows what I have just written above otherwise you will have to pay, same goes for calls and text, you would need an add on or pay for those too.

If connected to wifi, then that is free to use, unless the place you are staying charges you for it.

Re: Abroad pass day

Rach_H — Mon, 09 Sep 2024 12:28:37 GMT

Hi @Patty99,

Welcome to the Community!

@Schockwave is correct; you will not have access to your full data allowance outside of the UK if you have unlimited data.

Can I just check where you are currently travelling, so we can get a better idea of why you might've been charged?

Rach

Re: Abroad pass day

Patty99 — Mon, 09 Sep 2024 12:43:07 GMT

All sorted now. Unhappy customer, but will keen for further to not buy any additional adds! Thank you

Re: Abroad pass day

Rach_H — Mon, 09 Sep 2024 13:22:55 GMT

I'm glad to hear you've been able to get this sorted now @Patty99.

You know where we are if you need any further help.

Rach