topic Suspended cards in Mobile Data

Suspended cards

Za28 — Thu, 05 Sep 2024 07:03:43 GMT

Hello. We been abroad and spend all our data. And bill is paid ,but our cards is still suspended. Please,could you help me,as we need to use our data.thank you

Re: Suspended cards

Chris_B — Thu, 05 Sep 2024 07:16:25 GMT

@Za28 Was you late paying your bill ? If you was and you’ve now paid that bill it’ll take up to 24h before it’ll start working again.

Can you make calls and send texts ? Do you have any data allowance left to use ?

Re: Suspended cards

Northerner — Thu, 05 Sep 2024 09:42:27 GMT

Hi @Za28

To add to @Chris_B you might need to be back in the UK for activation to occur.

Thanks.

Re: Suspended cards

Katie_B — Thu, 05 Sep 2024 11:50:48 GMT

Hello @Za28.

Thanks for coming here.

Are you back in the UK now?

When did you make a payment? it can take up to 24 hours for services to resume.

Katie